Senior Product Manager | Forward Deployed

Senior Product Manager — Forward Deployed Engineering

At Epicor, we are building the world's first cognitive ERP. Forward Deployed Engineering (FDE) drives value inside our strategic accounts by embedding product leadership with customers. This role leads an embedded team of engineers on-site with customers, owning strategy, roadmap, and outcomes for the solutions shipped. It establishes the operating model for strategic account engagement and scales field learnings into durable improvements for Epicor's core platform.

This is a hands-on leadership role. You will guide and grow the FDE team, partner directly with customers and executives, and make critical technical decisions. You will also build and prototype solutions when speed demands it, with true ownership and direct customer access.

• Lead and scale the team: Build, mentor, and grow the Forward Deployed Engineering team. Set high standards for customer engagement, solution delivery, and knowledge sharing.
• Own the product and roadmap: Manage the lifecycle of field-developed capabilities into a coherent, multi-year roadmap. Decide which solutions become reusable product features and which remain custom, partnering with executive leadership to align strategy.
• Define the operating model: Establish how FDE engagements operate, including account selection, resource staffing, discovery, deployment, and platform integration.
• Stay technical and hands-on: Evaluate architecture designs, review technical trade-offs, and build rapid prototypes when needed to maintain momentum and earn team trust.
• Work backwards from the customer: Lead discovery and advisory sessions with strategic accounts to uncover high-value problems, ensuring customer needs drive development.
• Execute cross-functionally: Coordinate with engineering, data science, UX, marketing, and field teams to maintain development urgency and align customer feedback with the broader roadmap.
• Drive go-to-market and value: Partner with Product Marketing and Sales on engagement expansion. Develop pricing, packaging, and ROI models grounded in measurable customer value.

• Player-coach leadership: Ability to lead a technical team from the front, raising engineering standards and removing blockers through active participation.
• Builder's instincts: Background building and maintaining software, with a strong capability to move from concept to working prototype quickly.
• Product judgment: Sharp analytical skills to evaluate field data and determine what should be turned into platform features, reusable patterns, or isolated solutions.
• AI-native thinking: Solid understanding of LLMs, retrieval augmentation, agents, and AI-driven software to set technical direction and evaluate team engineering bets.
• Customer obsession: Proven experience leading technical customer discovery and designing solutions based on operational empathy.
• Executive presence: Clear communication skills to articulate product vision to engineers, operators, and CIOs, with the confidence to defend technical positions.
• Bias toward action: Ability to move fast, make decisions with incomplete information, and prioritize shipped and adopted software.

• 7+ years of combined product management and engineering experience, with a track record of launching and scaling software products.
• Hands-on technical background building and maintaining software, with rapid prototyping skills in modern languages such as Python, JavaScript, Type Script, or C#.
• Experience leading or mentoring technical teams as a manager or tech lead.
• Direct customer-facing experience managing technical and business stakeholders, including executive leadership.
• Experience integrating software in enterprise environments, including APIs, data pipelines, authentication/SSO, and cloud platforms.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field; or equivalent practical experience.
• Willingness to travel to customer sites (typically 20% to 40%).

• Advanced degree, such as an MBA or Master’s in Computer Science or AI/ML.
• Experience building or leading a forward-deployed, solutions engineering, or technical…