Class C- Restaurant Delivery Driver

Overview

Job Details Level: Experienced.

Job Location:

Sun Noodle California LLC - Rancho Dominguez, CA 90220. Position Type:
Full Time. Salary Range: $15.00 - $17.00 Hourly. Job Shift: Day. Job Category:
Transportation.

Job Description

Delivery Driver. Department:
Logistics.

Reports to:

Warehouse & Logistics Manager / Plant Manager. The Delivery Driver position is part of the logistics team as well as the customer service team. Sun Noodle Drivers are the first point of contact to all customers and therefore expected to smile, be courteous and always friendly. The majority of work will be to check all products for accuracy against quality standards and deliver products to customers in a safe, courteous and timely manner while working as part of a team.

In addition, the Driver supports the company by performing other workstation duties as needed.

• Drives truck to deliver order to customer’s place of business.
• Collects money from customers, makes change, and records transactions on customer invoice.
• Issues or obtains customer signature on invoices for pickup or delivery.
• Records delivery and inventory information on daily invoices.
• Attends training and service department meetings.
• Develops and maintains the customer's goodwill by providing assistance to the customer, demonstrating an interest in the customer, devoting time to the customer and practicing courtesy towards the customer at all times.
• Conducts business in a professional manner to minimize or eliminate customer complaints. Handles the complaints and questions in the same manner as stated, making sure that the supervisor is kept informed and able to assist, if necessary.
• Informs regular customers of new products or services. Also informs the office of changes to customer orders or notify us of customer concerns/complaints.
• Listens to and resolves service complaints. Maintains inventory and follows company’s policies on inventory control.
• Maintains a professional clean and presentable appearance in compliance with the company’s standards. All tattoos and body piercings are prohibited.
• Cleans inside of truck and completes routine maintenance checkoff list weekly.
• No smoking allowed in company vehicles.
• Only Sun Noodle employees are allowed in the company owned vehicle.

• Conduct daily pre-inspections of assigned vehicles.
• Check orders to be delivered for the day; calculate products to be packed, palletized and/or delivered.
• Packing product merchandise, loading into vehicle and checking to ensure that sales invoices match merchandise and customer information.
• Notify the office of any product shortages or of any incomplete deliveries.
• Contact the office for clarification if there is a question about an assignment.
• Obtain customers’ signatures on receipt of merchandise, collecting Company’s invoice copy and any cash/check payments.
• Monitor traffic conditions to avoid delays.
• Support the company by performing other workstation duties as needed (e.g., unloading containers, helping Packaging or Warehouse department, etc.).

• Complete assignment and mileage reports immediately following the end of each work day.
• Submit all sales invoices, cash, money, checks, gas receipt and daily delivery log sheet.
• Return assigned hand trucks, tape guns, date label guns and other company tools to their designated area.
• Empty the assigned vehicle daily, including delivery container and trash.
• Wash the assigned vehicle at least once a week and maintain its cleanliness.
• Inspect and regularly perform maintenance tasks on the vehicle, such as fluids, oil, tire pressure, lights, etc. Report any major maintenance/repairs to management.

SUN NOODLE will assess performance using the following factors, among others. Examples may trigger corrective actions, up to and including termination:

• Complaints from customers (attitude, etc.).
• Complaints from public (driving manners, etc.).
• Patterns of absences.
• Not respecting your supervisor.
• Not following given orders.
• Loss of company property.
• Mistakes on delivery (wrong item or count).
• Improper handling of product.
• Unreasonable time of delivery.
• Accidents.

• High School Diploma preferred.
• Bilingual – Preferred
  
  Languages:
  
  Spanish, Japanese or Chinese.
• Speaks and understands conversational English.
• At least 1 year of experience as a delivery driver; 5 years customer service/sales experience.
• Experience operating forklifts in a variety of weather and traffic conditions and driving large trucks.
• A current, valid driver’s license with a clean driving record.
• Good driving record with no traffic violations; clean abstract.
• Follows & understands state driving regulations; good driving manner.
• Excellent organizational and time management skills.
• Reads and interprets maps and GPS directions.
• Able to lift up to 50 lbs.
• Able to work individually and as a team.
• Punctual.
• Basic math skills.