Administrative Specialist II

About Plunkett's:

Plunkett's is a solid, family‑owned business established in 1915 celebrating over 100 years of continued growth! Our service area covers 22 states with headquarters in Fridley, Minnesota and offices throughout our service regions. Our employees receive competitive wages and rewards, fantastic benefits, a company‑sponsored retirement program, continuous training and career development. Plunkett's is an outstanding, privately owned company that holds a great deal of opportunity for a sharp, motivated administrative specialist.

• Leave No Doubt You Care – Put people first and solve problems with empathy.
• Own It – Be accountable, follow through, and take pride in your work.
• Grow to Control Our Destiny – Seek opportunities to grow your route and re‑sell our value every time.
• Shape our Legacy – Improve what you touch and help carry forward our 100+ years of service excellence.

As part of our Administrative Specialist team, you will provide support to Plunkett's office operations by performing both temporary and permanent duties. Tasks may be added, dropped, or changed based on future impact of technology and client data management software changes. This position is specifically for an Administrative Specialist Level II, indicating intermediate understanding of tasks and the ability to manage tasks of a higher complexity.

• Review, process, and track vendor and client paperwork. This may include contracts, amendment requests, lien waivers, or forms regarding Plunkett’s information.
• Maintain accurate records and communicate with internal teams and external partners to resolve documentation and account needs.
• Create and update complex accounts in Plunkett’s client database.
• Support clients with escalated billing questions and handle special billing requirements.
• Learn and manage the daily use of third‑party portals for submitting work order requests and processing invoices.
• Cross‑train on other administrative duties and perform backup duties as needed.
• Process a large volume of daily emails.
• Perform administrative duties as assigned to ensure monthly tasks are completed by deadlines.
• Provide telephone backup support to Client Service.
• Adapt quickly to change and work under tight deadlines.
• Communicate effectively with both internal and external clients.
• Project a professional image; is friendly, pleasant, and courteous when dealing with internal and external clients.
• Cooperate with Company management by performing any other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements are representative of the knowledge, skill, and/or ability required.

• Experience with Plunkett’s Pest Control, with knowledge of our standard processes and understanding of Clypboard.
• High school diploma or equivalent.
• Ability to read, legibly speaks, and understands English; must be able to communicate clearly and effectively to clients and Plunkett's employees; including strong telephone skills (tone, clarity, grammar, and phone etiquette).
• Available to work 40 hours M‑F on a set schedule during regular business hours with some overtime required in the summer months.
• The ability to prioritize and manage multiple tasks and deadlines.
• Self‑directed with strong work ethic and attention to detail.
• Strong problem‑solving skills.
• Enjoys complexity in their work.
• Must have the capability to work independently and as part of a team.
• Proficiency in MS Office applications, typing, and 10‑key.
• Competency working with spreadsheets and managing large amounts of data.
• Must be able to work in a team environment and develop positive relationships with co‑workers.
• Favorable drug test and acceptable background record is also required.
• This role is onsite in Fridley, MN

• Previous experience supporting large account management.
• Previous experience reviewing MSAs or other legal documents.
• Previous experience interacting with clients regarding account management/invoicing.