IT Support Specialist

Overview

Minco is a global provider of flex circuit solutions, thermal solutions, and temperature sensing and control solutions serving the medical, aerospace, defense, oil and gas, power generation, and other high-reliability applications industries.

This position is well suited to a technician who enjoys hardware, imaging, and device lifecycle work, and who is willing to dig into undocumented legacy applications and turn what they learn into durable documentation. It is highly customer-facing and requires strong communication skills, technical aptitude, and a service-oriented mindset.

If you are passionate about employee development, presenting effective training programs, and thrive in a collaborative work environment, we invite you to apply for this exciting opportunity.

Primary Focus — Device Deployment

• Desktop and laptop deployment, including imaging, configuration, delivery, and end-user setup
• Execute the day-to-day work of the Windows 10 to Windows 11 migration, including device readiness assessment, upgrade scheduling, in-place upgrades, and post-upgrade support
• Build, test, and deploy standard Windows 11 workstation images using Microsoft Intune and Windows Autopilot
• Provision and enroll devices through Windows Autopilot, including hardware hash registration, deployment profile assignment, and Entra
• Manage workstation hardware lifecycle activities, including new hire setup, scheduled refreshes, decommissioning, and asset record accuracy
• Perform user data and profile migration, including One Drive and Microsoft 365 configuration on newly deployed devices
• Research, document, and package legacy and specialized business applications, including installation procedures, prerequisites, licensing, and configuration requirements
• Create and maintain deployment runbooks, installation guides, and knowledge base articles for repeatable IT procedures

General End-User Support

• Provide on-site technical support for end-user hardware, software, and peripheral issues, and remote support for users at other regional locations
• Troubleshoot and support Windows 10 and Windows 11 operating systems and workstation configurations
• Support Microsoft 365 applications and services, including Outlook, Teams, Word, and Excel
• Manage endpoint configuration, patching, and remote support sessions using Ninja One RMM
• Support shared and kiosk workstations used by production floor personnel
• Support label printers, thermal printers, and handheld barcode scanners used in manufacturing operations
• Support conference room audio/visual equipment and Microsoft Teams Rooms
• Perform user account support tasks including password resets, multi-factor authentication enrollment, and basic account administration in Active Directory and Entra
• Respond to, document, and resolve tickets in Solar Winds Service Desk within established service levels
• Document ticket resolutions in sufficient detail that other technicians can reproduce the fix
• Escalate complex or unresolved issues to senior IT staff as appropriate
• Follow established IT policies, procedures, and security best practices
• Maintain a high level of professionalism and customer service when supporting end users

Qualifications and Skills:

• Associate degree in Information Technology or equivalent work experience
• 2+ years of experience in an IT support, help desk, or desktop support role
• Hands-on experience deploying, imaging, or configuring Windows desktops and laptops
• Working knowledge of Windows 10 and Windows 11
• Familiarity with Microsoft 365 applications
• Working knowledge of workstation hardware, printers, and peripherals
• Basic understanding of TCP/IP, DNS, DHCP, and wireless connectivity
• Demonstrated ability to research unfamiliar software independently and document…