Customer Service Representative (Front Desk​/Receptionist

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Full Time – LPI Property Management, LLC, Friendswood, TX, US

Salary Range: $32,000.00 to $40,000.00 annually

The Customer Service Representative (Front Desk/Receptionist) serves as the first point of contact for homeowners, board members, vendors, and visitors, providing exceptional customer service and administrative support. This position is responsible for managing front desk operations, answering and directing incoming calls, greeting visitors, responding to homeowner inquiries, processing incoming correspondence, and supporting the management team with various administrative tasks. The role plays a key role in maintaining positive relationships with residents and clients by delivering prompt, courteous, and professional service while ensuring the efficient operation of the office.

• Answer inbound customer calls in a professional, friendly, and efficient manner.
• Provide accurate information regarding services, account inquiries, and general HOA policies.
• Resolve customer complaints and issues by identifying the cause of the problem and offering appropriate solutions.
• Maintain a high level of software, HOA policy, and service knowledge to assist customers effectively.
• Record and document customer interactions and transactions in the system.
• Follow up on customer inquiries or unresolved issues to ensure satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet or exceed individual and team performance goals, including call response time, issue resolution, and customer satisfaction.
• Escalate complex issues to higher-level support teams when necessary.
• Stay updated on HOA policies, software database and industry trends.

• Minimum of 1–2 years of customer service, receptionist, administrative, or office support experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and office equipment.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent organizational and time management skills.
• Professional appearance and demeanor.
• Ability to work independently and as part of a team.
• Experience in property management, homeowner associations (HOAs), or real estate is preferred but not required.
• Bilingual skills are a plus.
• Background in handling high volume phone calls, emails, and walk-in inquiries.
• Adherence to company policies regarding confidentiality, customer service, and data security.
• Professional and welcoming office environment maintenance.

• High school diploma or equivalent required; associate degree preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and office equipment.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent organizational and time management skills.
• Professional appearance and demeanor.
• Ability to work independently and as part of a team.
• Experience in property management, homeowner associations (HOAs), or real estate is preferred but not required.
• Bilingual skills are a plus.

• This position operates in a professional office environment within a fast-paced HOA property management company. The Customer Service Representative regularly interacts with homeowners, board members, vendors, visitors, and employees while managing a high volume of phone calls, emails, and walk-in inquiries. The position requires the use of standard office equipment and computer software, including Microsoft Office and property management systems. The employee must be able to remain professional and organized while handling multiple tasks and priorities in a busy office setting.
  
  Office location is in Friendswood, Texas.

M‑Th 9am to 5pm;
Friday 9am – 4pm. The office is closed from 12 to 1pm daily for lunch.