Member Team Lead

Position Summary

R-2561765 • $21.00 - $29.00/hr
* • Full time
• Shifts may vary

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction on member service approaches and techniques to resolve member complaints and issues per company guidelines, ensuring compliance with policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades and credit accounts, encouraging renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation, striving to meet membership goals, and promoting the value of Sams Club products and services. Provides and ensures member service by acknowledging the member, identifying needs, assisting with purchasing decisions, locating merchandise, guiding self-service technology, assisting with transactions at registers or self-checkout, and ensuring club pickup orders are filled.

Oversees the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damages, ensuring availability of carts and equipment, and maintaining parking lot cleanliness. Completes accounting records and documentation by following procedures, providing funds for proper register operation, creating and interpreting financial analysis, assisting with investigations, preparing deposits, overseeing cash transfers, investigating overages/shortages, and maintaining confidentiality and accuracy of financial and personal information.

Develops and implements processes to meet business needs by collaborating with managers, coworkers, customers, and partners, analyzing information, monitoring progress, and addressing improvement opportunities. Demonstrates and supports compliance with policies and ethics, guiding and applying them in business processes, and assisting management with correcting issues. Leads and participates in teams, clarifying customer needs and priorities, coordinating work, providing feedback, and modeling adaptability to change.

Respect the Individual:
Embrace differences, create a workplace where associates feel seen and supported, and foster belonging. Work as a team, build relationships, communicate with impact and energy, and mentor others. Act with Integrity:
Maintain high standards of ethics and compliance, model Walmart values, and be accountable. Serve our Customers and Members:
Put the customer first and balance short- and long-term priorities. Strive for Excellence:
Seek continuous improvement, be open to new technologies and skills, and support others through change.

Note: This section consolidates content from the original description into a concise, readable format focused on responsibilities and expectations.

• 6 months retail experience including operating front-end equipment (e.g., cash register)
• 6 months customer service experience
• Must be 18 years of age or older

• Leading a front-end team; supervising experience including hiring, evaluating, mentoring, developing, and managing workload

155 W EL DORADO BLVD, FRIENDSWOOD, TX , United States of America

At Sam’s Club, we offer competitive pay and benefits for a happier mind, body, and wallet, including health benefits (medical, vision, dental), financial benefits (401(k), stock purchase, company-paid life insurance), paid time off, and other benefits such as disability coverage and employee discounts. Eligibility requirements apply and benefits may vary by job classification and length of employment.

Live Better U is a company-paid education benefit program offering tuition coverage for full-time and part-time associates. Programs range from high school completion to bachelor’s degrees, including English language learning and certificates. Other programs include Clear Pathways, 401(k) matching, and more.

Sam’s Club fosters teamwork, growth, and innovation. Associates are empowered to take initiative, solve problems, and contribute to a shared mission. Collaboration is core, with ongoing learning opportunities and paths to advance. Your work has an impact on members, customers, and the community.