Store Manager: Build Teams, Elevate Service, Drive Sales

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers,parent sand children. Since 1954,we’vegrown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But todaywe’reworking better,smarter and faster than ever—and setting our sights even higher.

We’rebuilding an infrastructure designed for scalability, embracing data-driven decision-makingand using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try newthingsand believe that every new day brings opportunities for growth.

Opportunity knocks at the Lakeshore Learning Store. Are you ready?
Youdon’tneed a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise.

Sound challenging? It is. But with success comes reward.

Providing great customer serviceisn’tjust a goal—it’sthe essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Lakeshore Learning Store managers have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Responsibilities:

Building Talent

• Assist management efforts to recruit and develop an engaged, sales-driven team
• Ensure team members receive consistent coaching and growth opportunities and support career pathing
• Conduct new hire onboarding training and development sessions
• Support/assist in performance reviews and employee feedback sessions
• Help resolve staff conflicts and drive workplace engagement and motivation within the store

Building Service Standards

• Supervise daily store operations to ensure service standards are met (& surpass expectations)
• Seekand communication customer feedbackregardingschool and home use of products
• Build a unique and lasting relationship with customers
• Assistin developing and implementing customer service programs and recognition
• Monitor staff interactions with customers and provide feedback

Building Revenue and Operational Excellence

• Ability to analyze sales data, inventorylevelsand market trends
• Attention to detail to ensure accuracy in reporting and inventory management
• Assistin maximizing sales and store profitability while effectively managing controllable expenses
• Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals
• Maintain company expectationsregardingretail policies and procedures, including store cleanliness and safety standards
• Own development of employee schedules to ensureoptimalstaffing and communicate schedules effectively
• Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals

• Positive and proactive approach to management and working as a team
• Excellent communication and training skills
• Exceptional time management and organizational skills
• Ability todemonstratecompany standards and reinforce them with the entire team
• Strong desireto recognize and reward achievements—big and small
• Capacity to give regular and clear feedback to team
• Ability to provide and receive constructive criticism
• Capacity to multitask to meet simultaneous demands

Requirements

• 1-year related retail management experience
• Ability to work a flexible schedule, including nights and weekends
• Knowledge of retail POS systems
• Preferred experience with customer outreach…