Accounts Receivable Specialist

The Work

The Lexipol O2C (Order to Cash) team is responsible for billing, customer collections and cash application. We are responsible for generating timely and accurate invoices, ensuring collection of monies owed by customers, and the timely and accurate application of these remittances to accounts receivable. We provide regular and ad‑hoc operational KPIs and reports as well as communications to internal stakeholders.

The Accounts Receivable Specialist is responsible for ensuring accurate and timely processing of customer payments, effectively managing cash flow, and maintaining detailed, organized records of all cash application activities. This role plays a crucial part in maintaining positive client relationships by accurately applying payments, resolving discrepancies, and supporting overall financial operations. This position is hybrid, 2‑3 days/week in our Frisco office, depending on business needs.

This is done through working in these areas:

• Accurately apply customer payments to respective accounts through various methods, including checks, credit cards, and ACH payments
• Post payments into the accounting system daily, ensuring correct customer accounts, invoices, and transaction codes
• Prepare and review batches before sending to the lockbox; reconcile all lockbox files
• Investigate and resolve any unapplied or misapplied payments, working closely with other accounting and customer service teams as needed
• Research and resolve payment discrepancies, short payments, over payments, and unapplied cash in a timely manner
• Communicate with internal teams and customers to clarify and resolve payment application issues
• Post and resolve discrepancies related to the customer payment portal with credit card processors

• Maintain accurate records of all cash application transactions, ensuring data integrity and compliance with company policies
• Prepare daily, weekly, and monthly reports to support financial closing activities, including aged cash reports, unapplied cash reports, and reconciliation documentation
• Identify and suggest process improvements to increase efficiency and accuracy within cash application functions
• Assist in implementing best practices for the cash application process to streamline workflows and reduce errors

• Manage multiple inboxes related to internal employee questions and external customer questions

• Minimum of 1 year of experience in cash application, accounts receivable, or general accounting
• Experience with ERP/accounting software (e.g., SAP, Oracle, or Net Suite) and proficiency with Microsoft Excel
• Detail oriented and exceptional communicator with internal and external clients
• Working knowledge of bank account reconciliations
• Comfortable with processing a high volume of transactions daily
• Good judgment with excellent problem‑solving skills
• Ability to work independently as well as motivated to assist the accounting team
• Extreme attention to detail. You must be able to multi‑task and efficiently get through routine task daily
• Strong analytical skills and attention to details
• Excellent organizational and time management abilities, with the ability to prioritize tasks effectively
• Clear and professional communication skills to liaise with both internal and external stakeholders

• Apply daily cash receipts to the correct customer accounts within 24 hours of receipt to minimize any backlog
• Ensure timely processing of payments from multiple sources, including checks, ACH, and credit cards, within company SLA

• Achieve a 99% accuracy rate in applying cash to the correct invoices to reduce rework and customer disputes
• Maintain an error‑free cash application process, with less than 1% posting errors that require correction
• Maintain 100% compliance with accounting standards, ensuring accurate and timely revenue recognition across all products
• Resolve any unidentified or misapplied payments within 48 hours to prevent delays in customer account reconciliation
• Maintain a resolution rate of at least 90% for exceptions such as partial payments, short pays, overpays, and…