Reconciliation Coordinator

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game‑changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

Our Payment Reconciliation Coordinator supports daily payment reconciliation activities by ensuring customer transactions recorded in internal ticketing systems align to merchant processor reporting and external sales partners. This role helps maintain accurate transaction‑level records, supports operational reporting, and assists with dispute and chargeback coordination in partnership with Finance and Accounting. The position plays an important role in protecting financial accuracy, supporting timely issue resolution, and improving reconciliation workflows.

• Reconcile customer payment activity recorded in ticketing systems to third‑party processor reporting and merchant account activity to ensure completeness and accuracy.
• Support reconciliation reporting by compiling transaction‑level data and summaries for internal stakeholders (e.g., Manager, Finance, Accounting).
• Track chargeback activity and support KPI reporting, including status updates and trend monitoring.
• Assist with chargeback and payment dispute reconciliation in coordination with Finance and Accounting, including research and documentation to support resolution.
• Partner with merchant/banking relationship contacts and payment providers to research and resolve discrepancies and disputes.
• Communicate trends and escale dispute‑related issues by coordinating with Account Management and Contact Center leaders to ensure complete and timely responses.
• Identify reconciliation workflow gaps and recommend improvements to increase accuracy, turnaround times, and process consistency.
• Provide backup coverage and support across the reconciliation/chargeback function as needed to maintain operational continuity.
• Assist chargeback agents during peak volume periods to support timely processing and completion of required dispute documentation, as needed.

• AA/AS Degree (2-year) (BA/BS Degree Preferred) Finance or Accounting or related field
• 1+ years experience with Chargeback Management, Fraud Mitigation or related financial operations
• 2+ years experience with general accounting, including financial reconciliations
• Advanced Microsoft Excel skills
• Meticulous attention to detail to ensure accuracy in financial reconciliations.
• Strong verbal and written communication skills
• Ability to multitask and coordinate workloads
• In‑depth knowledge in chargeback disputes and fraud detection is preferred
• Ability to analyze chargeback data, identify trends, and implement strategies to help improve KPIs and performance.

$24.00-$26.00

This position is not eligible for a bonus under the current bonus plan requirements.

• Medical, dental and vision insurance
• Paid holidays, vacation and sick time
• Company paid basic life insurance, voluntary life insurance, parental leave
• 401(k) Plan with a current employer match of 3%
• Flexible spending and health savings account options
• Wellness offerings

• Extraordinary People – we’re not kidding!
• Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth.…