Business Office Manager

Business Office Manager

Help lead the business operations that support an exceptional senior living experience.

The Business Office Manager plays a critical role in supporting the operational and financial success of the community. Partnering closely with the Executive Director and department leaders, this role helps ensure the business office operates efficiently, professionally, and in alignment with company standards.

This position oversees resident billing, payroll administration, accounts payable, employee records, reporting, and daily office operations while also helping create a welcoming and service-focused environment for residents, families, visitors, and employees.

The ideal candidate is organized, proactive, detail-oriented, and comfortable balancing financial operations with hospitality and people-focused service.

• Coordinate resident billing, collections, accounts payable, payroll administration, and general business office operations
• Maintain accurate resident census changes including move-ins, move-outs, transfers, and level-of-care updates
• Process deposits, reconcile vendor accounts, and maintain accurate financial records and supporting documentation
• Review employee timecards and maintain payroll, onboarding, benefits, and personnel documentation
• Maintain organized resident, employee, vendor, and financial files in accordance with company standards
• Professionally support residents and families with billing questions, collections conversations, and administrative needs
• Partner with corporate accounting and operational leadership teams to ensure smooth financial and payroll processes
• Support recruiting coordination, onboarding processes, and employee administrative functions
• Assist with tours, resident interactions, event coordination, and front office coverage as needed
• Maintain office supply inventory and ensure business office operational readiness
• Participate in budget reviews, reporting processes, and operational documentation
• Serve as part of the backup Manager on Duty rotation supporting daily community operations and urgent needs

• Resident billing, payroll, and accounting functions are completed accurately and on time
• Business office operations remain organized, compliant, and resident-focused
• Residents, families, and employees receive professional, responsive support
• Financial records, reconciliations, and reporting are maintained with a high level of accuracy
• Community leadership can rely on strong administrative partnership and operational support
• The business office contributes positively to resident satisfaction and overall community experience

• Bachelor's degree in Business, Management, Accounting, or related field required
• At least 2 years of experience in payroll, bookkeeping, office management, or business office operations required
• Senior living, healthcare, multifamily, hospitality, or related industry experience preferred
• Experience with One Site / Real Page required
• Strong verbal and written communication skills required
• Computer proficiency and comfort working within multiple business systems required
• Professionals comfortable balancing financial responsibilities with resident and employee interaction
• Individuals with strong organizational, multitasking, and problem-solving abilities
• Candidates experienced with payroll processing, accounts payable, billing, reconciliations, and administrative coordination preferred

• You lead with professionalism, organization, and accountability
• You maintain a hospitality-focused mindset while managing operational priorities
• You communicate confidently and professionally with residents, families, vendors, and employees
• You can work effectively in a fast-paced environment with multiple interruptions and competing priorities
• You're proactive, dependable, and solutions-oriented

This role offers the opportunity to be deeply involved in the operational success and resident experience of a growing senior living community.

You'll work closely with leadership, support multiple areas of the business, and play an important role in creating a positive experience for both residents…