Office Support Coordinator

POSITION:
Office Support Coordinator

Location:

Frisco, Texas

Type:
Full-time

The Office Support Coordinator is responsible for helping keep the office running smoothly by providing exceptional administrative, operational, and customer service support. As the first point of contact for agents, clients, and guests, this position creates a welcoming and professional experience while supporting the Sales Manager in recruiting, agent retention, training, office communications, marketing, events, and day-to-day office operations.

This position serves as a trusted partner to the Sales Manager by exercising sound judgment, maintaining confidentiality, and helping create a positive, solution-oriented office environment. Through strong organizational skills, professionalism, and a commitment to service, the Office Support Coordinator plays an essential role in ensuring an organized, engaging, and productive office that reflects CENTURY 21 Judge Fite Company's commitment to delivering extraordinary real estate experiences.

• Serve as the first point of contact for agents, clients, vendors, and visitors.
• Answer, screen, and direct incoming phone calls professionally and efficiently.
• Greet guests with a friendly, welcoming attitude.
• Provide information regarding office locations, listings, company services, and general real estate questions.
• Relay messages accurately and promptly.
• Assist with scheduling appointments and reserving office resources.
• Maintain office phone lists, directories, and contact information.

• Maintain and update the recruiting pipeline, including candidate contact information, follow-up schedules, activity tracking, and notes.
• Coordinate recruiting events, office tours, and candidate visits.
• Coordinate all onboarding activities for newly affiliated agents, ensuring a smooth and welcoming experience.
• Prepare welcome packets, name badges, desk setup, technology requests, and onboarding materials.
• Maintain agent rosters, office contact lists, and recruiting records.
• Coordinate birthday, anniversary, and milestone recognition for agents.
• Track agent production, event participation, recruiting activity, and retention metrics.
• Support the Sales Manager in fostering an engaging office culture that promotes agent success and retention.

• Coordinate office training sessions, workshops, meetings, and coaching events.
• Schedule presenters, meeting rooms, and technology resources.
• Prepare sign-in sheets, handouts, presentation materials, and training packets.
• Set up and test Microsoft Teams, Zoom, projectors, microphones, and presentation equipment before each training session.
• Maintain the office training calendar.
• Organize and maintain the office training library and resource center.
• Assist and train agents with the adoption of company technology platforms and systems.

• Manage or assist with office social media highlighting recruiting, office culture, agent achievements, community involvement, and events.
• Design flyers, invitations, newsletters, announcements, and promotional materials using Canva in alignment with company brand standards.
• Maintain the Office Wins Board featuring new listings, closings, awards, and agent achievements.
• Develop, organize, and maintain the One Team Wall and Agent Resource Center.
• Assist with internal office communications, presentations, and office announcements.

• Coordinate office meetings, recruiting events, client appreciation events, fundraisers, and agent appreciation activities.
• Manage event timelines, RSVP lists, vendor communication, and event logistics.
• Coordinate catering, decorations, supplies, awards, and promotional materials.
• Assist with event setup, breakdown, and day-of coordination.
• Promote events through social media, email, text messaging, presentations, and office signage.
• Send thank-you notes and recognition to vendors, sponsors, and volunteers following events.

• Develop and maintain Office Care Standards to ensure a clean, organized, and welcoming environment.
• Perform routine office walk-throughs to monitor cleanliness, organization, and maintenance needs.
  
  Maintain conference rooms, kitchen, breakroom, reception, and common areas.
• Monitor office supply inventory and coordinate purchasing.
• Maintain office sign inventory, including yard signs, riders, directional signs, lockboxes, and other marketing…