Operations Admin I - HR

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• Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring backFedEx checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates)
• Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable
• Provides customer service and support for both internal and external customers for HR‑related processes (dock walks, compliance, HR information tables, password resets, etc.)
• Maintains personnel files for all employees
• Provides support on auditing, reviewing, and processing the human resources paperwork and forms
• Generates, compiles, and distributes HR reports
• Participates in special projects, to include job fairs and retention/engagement events, etc.
• Provides support to HR Department as needed
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists management with Business Control Self‑Assessment (BCSA) audit activity by retrieving data and/or files for review

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses, inspects and handles hazardous material damages as per policy, and ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and bring to the attention of management

• High school diploma or GED required.

• None required.

• Software skills, including use of Microsoft Office software and web‑based applications.
• General business skills such as typing, data entry and review; and use of phone, copier, and fax.
• Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.
• Customer service skills necessary to effectively and professionally respond to requests.
• Verbal and written communication skills necessary to explain complex and/or confidential information.
• Time management, organizational and multi‑tasking skills necessary to work in a fast‑paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

0%-25%

None listed.

Information available upon request.

Information related to salary ranges is confidential and available to qualified applicants.

• Entry level

• Part‑time

• Human Resources

• Freigh…