Automotive Customer Service Advisor

Pep Boys - Up to $18.00/hour -  - Responsibilities:
First point of contact for customers on the phone and in the store; engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and selling parts and service.;
Organize and manage the service business through work orders and register transactions, thorough vehicle inspections, and knowledge of service and replacement parts.;
Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.;
Follow policies and procedures related to cash, credit, check, refund and return policies; address customer service issues and opportunities.;
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.