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Customer Success Mgr./ CSM

Escalations Lead - Data-Driven Customer Resolution

Job in Frisco, Collin County, Texas, 75034, USA
Listing for: Vaco
Full Time position
Listed on 2026-01-26
Job specializations:
  • Business
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading staffing and consulting firm is seeking an Escalation Specialist for a hybrid position in Frisco, Texas. The role involves leading investigations on escalated customer issues, analyzing trends, and developing strategies to ensure customer satisfaction while adhering to organizational policies. Ideal candidates should have at least 5 years of experience in customer service, excellent communication and analytical skills, and proficiency in tools like Microsoft Excel.

A Bachelor's degree in Business or Communications is preferred.
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