Director, Food

At Community Coffee
, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand
, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

The Director of Food & Dollar Channel is responsible for driving profitable growth, retailer strategy, and internal P&L performance across food and dollar retailers. This role leads a team of National Account Managers and category partners, ensuring retailer-specific strategies, price-pack architecture, and execution discipline are aligned to retailer economics and internal financial objectives.

This role operates at both a strategic and executional level, translating enterprise priorities into customer-specific strategies while serving as a key voice in broader commercial planning. The Director partners closely with Marketing, RGM/Pricing, Supply Chain, and Sales Operations to deliver results across volume, revenue, and share.

• Develop and execute customer-specific retail strategies aligned to enterprise growth priorities
• Lead annual joint business planning (JBP) and long-range customer planning
• Ensure strategies are grounded in shopper behavior, store format realities, and retailer margin economics
• Strengthen strategic partnerships with retail customers through data-driven insights and proactive collaboration that drive category and trip growth
• Represent the customer voice in internal planning and innovation discussions

• Own sales, margin, and net contribution performance for the Food & Dollar channel
• Deliver volume, revenue, profit, and share targets across assigned retail accounts
• Make disciplined trade-offs across price, pack, promotion, and media investments
• Monitor performance metrics and adjust plans to drive account growth and profitability
• Guide price-pack architecture by store format or region
• Ensure clear good / better / best logic across food and dollar retailers
• Balance value accessibility with margin protection
• Prevent assortment creep and unproductive SKU proliferation
• Partner with Finance, RGM, and Analytics to evaluate promotion ROI, optimize mix, and increase profitable volume

• Partner with Product and Innovation on product launches and assortment changes
• Serve as the primary Food & Dollar account voice for marketing and media planning
• Collaborate with Demand Planning and Supply Chain to align forecasts, inventory, and service levels

• Lead, coach, and develop high-performing retail sales leaders and account teams
• Set clear expectations, priorities, and performance standards
• Foster a culture of accountability, collaboration, and continuous improvement
• Build strong internal partnerships grounded in trust and shared ownership of results

* May be asked to perform additional duties as necessary

• 10+ years of progressive experience owning assortment, pricing, and financial decisions within retail, marketplace, or CPG environments
• Demonstrated ability to manage profit and growth trade-offs across pricing, cost, margin, and customer programs
• Strong fluency using data and commercial systems to drive real-time decisions and anticipate risk
• Proven success leading, coaching, and developing cross-functional and/or account teams, including setting clear direction, accountability, and performance expectations
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources