Solution Lead Managing Director, Healthcare Managed Services

Job Description

Lead the transformation of Healthcare through Managed Services.

At Baker Tilly, we help healthcare organizations modernize core business functions so they can focus on delivering high-quality patient care. Our Managed Services platform brings together finance and accounting, revenue cycle, human capital, and operational capabilities, integrating people, process, and technology to improve efficiency, strengthen controls, and support long‑term performance in a complex and evolving regulatory environment.

We are seeking a Solution Lead Managing Director, Healthcare Managed Services to play a key role in shaping and delivering complex outsourcing and transformation solutions. This individual will lead solution development efforts in support of business development, working closely with client executives and internal teams to design practical, scalable managed services offerings. This is a highly visible role for a leader who can translate client needs into actionable solutions that drive measurable operational and financial outcomes.

As a Managing Director, you will play a critical role in shaping solution strategy, supporting business development, and advancing Baker Tilly’s Healthcare Managed Services platform. You will partner across the firm to architect scalable, technology‑enabled outsourcing solutions that meet client needs and drive measurable value.

• Define the end‑to‑end solution lifecycle (intake → discovery → design → financial modeling → governance → submission).
• Establish standardized templates and artifacts (scope documents, operating model frameworks, SLA libraries, pricing model structures).
• Lead the development of end‑to‑end Business Process Outsourcing (BPO) and managed services solutions for prospective and existing healthcare clients.
• Design scalable operating models across finance and accounting, revenue cycle, customer operations, human resources, procurement, compliance, and healthcare‑specific processes.
• Assess current‑state client operations and define future‑state operating models and transformation roadmaps.
• Establish governance frameworks, KPIs, SLAs, staffing models, transition plans, and service delivery structures to ensure operational excellence.
• Integrate automation, AI, analytics, workflow optimization, and digital enablement into solution designs to enhance efficiency and insight.

• Partner with practice leaders, sales teams, and client executives during pursuits, proposals, and solution workshops.
• Support RFP/RFI responses, pricing strategies, and development of differentiated solution narratives.
• Build compelling business cases demonstrating operational improvements, cost efficiencies, and strategic value.
• Act as a trusted advisor and subject matter expert in client meetings, executive presentations, and deal shaping discussions.

• Drive continuous improvement initiatives using Lean, Six Sigma, and operational excellence methodologies within solution design and client engagements.
• Collaborate with implementation, transition, and delivery teams to ensure seamless execution and long‑term service optimization.
• Identify opportunities to standardize processes, increase scalability, and enhance the client and patient experience.

• Work cross‑functionally with Advisory, Tax, Digital, Audit, and Managed Services teams to bring integrated solutions to market.
• Mentor and guide consultants and analysts supporting solution development and pursuit activities.
• Contribute to practice development, thought leadership, and go‑to‑market strategies within Healthcare Managed Services.
• Support the evolution of Baker Tilly’s managed services platform through innovation, market insights, and industry engagement.

• Are passionate about transforming healthcare operations through innovative, technology‑enabled managed services solutions.
• Bring a strong understanding of healthcare provider, payer, or life sciences operations, including regulatory and reimbursement dynamics.
• Have a track record of designing and…