Customer Success

Job Description

Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals. Provide ongoing support to optimize the platform adoption based on evolving business needs.

• Manage relationships at different levels of client’s organization from user level to VP level
• Organize and lead business reviews with key stakeholders (Director, VP level) at client organization

• Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics’ platform.
• Collaborate with clients to develop strategies for realizing identified savings opportunities.

• Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
• Share insights and tactics to strengthen clients' negotiation capabilities.

• Evangelize new features of Part Analytics’ platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities
• Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.

This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross‑functional teams.

• Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.
• Bachelor's degree in Business, Supply Chain Management, or a related field.
• Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.
• Strong understanding of supply chain processes and best practices.
• Deep understanding of direct material sourcing processes in manufacturing.
• Ability to travel to client sites as needed (if applicable).
• Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.
• Strong analytical and problem‑solving skills to provide insightful analysis.
• Ability to effectively communicate complex concepts and insights to diverse stakeholders.

The salary range for this role is $130,000 to $150,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.