Principal, Partner Account Manager

About Workday

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other.

Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun‑drenched optimism and drive.

The Partner Management team is part of Workday’s Global Partner Organization. We play a vital role in driving Workday’s growth and customer success through our services partner ecosystem. We manage the full 360‑degree relationship with Workday’s Services Partners, including revenue contributions and growth, delivery quality, partner expansions, partner innovation, demand generation, and sourced opportunities. Our team works hand‑in‑hand with partners to build annual partner plans, conduct account mapping, and manage performance against targets throughout the year.

We are a supportive, fast‑paced team that is energized by resolving challenges and finding creative ways to manage workload and priorities.

As a Principal Partner Account Manager within the Global Partner Organization, you will lead outcome‑driven results and partner relationships with a portfolio of SI, Regional and Boutique Partners s is an opportunity to shape how Workday grows through its partner ecosystem, ensuring our partner relationships are outstanding and differentiated.

Working in concert with the Partner Sales, Partner Success, Sales and Services leadership teams, you will drive practice growth, solution identification, AI innovation, and go‑to‑market plans within North America, aligned to the Workday Sales and Services organizations. Your ability to develop and translate a business plan into results will be essential to helping Workday achieve its business objectives, drive new subscription revenue, and grow customer success.

• Managing the 360‑degree relationship with a portfolio of SI, Regional and Boutique Services Partners, including revenue contributions, delivery quality, escalations, and partner innovations
• Developing and executing annual partner plans, including account mapping and performance management against targets
• Driving practice growth and go‑to‑market plans aligned to Workday’s Sales and Services organizations within North America
• Identifying solutions and innovation opportunities within the partner ecosystem to support Workday’s product and services strategy
• Leading demand generation efforts and sourced opportunities through partner channels to drive new subscription revenue
• Collaborating cross‑functionally with Partner Sales, Partner Success, Sales and Services leadership to ensure unified execution and partner success

• 8+ years of experience in Partner Management, Partner Development, Alliance Management, Channel Management, or a related field within a SaaS, Cloud or AI company
• 4+ years of experience developing and executing partner business plans that drive measurable revenue growth and customer success
• 4+ years of experience managing complex partner relationships, including navigating delivery quality, escalations, and partner performance

• 6+ years of experience in Partner Management, Partner Development, Alliance Management, Channel Management, or a related field within a SaaS, Cloud or AI company
• 3+ years of experience developing and executing partner business plans that drive measurable revenue growth and customer success
• 3+ years of experience managing complex partner relationships, including navigating delivery quality, escalations, and partner performance

• Relationship Building: Skilled at building sincere, meaningful connections with people across locations and backgrounds, with…