Sr Product Manager, Technical - Mobile Retail

Job Overview

This role is critical for leading complex technical products that align with business objectives and customer needs within the organization. It involves leading the product lifecycle end to end, including vision, roadmap, technical delivery, stakeholder collaboration, and production readiness. The role requires integrating customer insights, market analysis, and technical feasibility to prioritize product features and improvements. This position partners closely with engineering, architecture, Dev Ops, and mobile development teams to deliver scalable, secure, and high‑performing digital products and customer experiences.

Success is measured by delivering products that meet business goals, customer satisfaction, and technical performance metrics while enabling efficient and reliable product delivery.

• Own the end‑to‑end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs.
• Define product vision, strategy, and roadmap while balancing customer experience, business priorities, and technical feasibility.
• Ensure product delivery aligns with organizational objectives and supports long‑term platform and application scalability.
• Gather and synthesize customer feedback, market insights, and business requirements to drive product decisions and prioritization.
• Evaluate emerging technologies, industry trends, and competitive offerings to identify opportunities for innovation.
• Collaborate with cross‑functional teams including development, architecture, Dev Ops, mobile engineering, and stakeholders to drive technical delivery, product releases, deployment activities, and continuous product improvements.
• Partner with engineering teams to support delivery of customer‑facing mobile and digital experiences while ensuring alignment with product objectives.
• Facilitate collaboration across business and technical teams to ensure successful execution and release of product capabilities.
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision‑making processes.
• Utilize customer insights, operational metrics, and product performance data to inform roadmap decisions and continuous improvement efforts.
• Monitor product outcomes and recommend enhancements that improve customer experience and business value.
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt.
• Refine requirements, user stories, and acceptance criteria to support successful execution by development and Dev Ops teams.
• Ensure transparency and prioritization across initiatives, dependencies, and delivery milestones.
• Support and enable core Agile practices and tenants including efficient just‑in‑time flow, lean practices, elimination of waste, Dev Ops CI/CD, release readiness, and continuous delivery practices.
• Partner with development and Dev Ops teams to support deployment planning, production readiness, release coordination, and continuous improvement efforts.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go‑to‑Market, Finance, Development, Architecture, Engineering, and Operations.
• Work with outside partners and other third parties as required.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Also responsible for other duties/projects as assigned by business management as needed.

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5…