Sr Channel Planning & Programs Manager | Micro Business & Fiber

Job Overview

The Sr. Channel Planning & Programs Manager, Micro & Fiber leads the enablement infrastructure for T-Mobile's Micro Business and Fiber sales channels and drives a team of senior program managers accountable for onboarding, field readiness, tool adoption, and sales program execution. This role translates channel strategy into operational outcomes, manages an active portfolio of cross‑functional programs and vendor relationships, and serves as the strategic enablement partner to sales leadership across a multi‑region channel.

Two positions are available – one supporting the Micro Business channel and one supporting the Fiber channel, including its transition to a third‑party labor model.

• Own the full enablement lifecycle for the assigned channel (Micro Business or Fiber) — including onboarding, field readiness, tool adoption, and sales program execution — translating channel strategy into measurable operational outcomes
• Lead a team of senior program managers with direct accountability for the results they produce; coach, develop, and hold the team to clear performance standards
• Manage an active portfolio of cross‑functional programs simultaneously — vendor tool negotiations, system migrations, process redesign, and compliance rollouts — ensuring commitments are delivered on time and at standard
• Build and maintain cross‑functional relationships with Sales, HR, Technology, Finance, Legal, Marketing, and third‑party partners to secure resources, resolve escalations, and drive sustainable channel growth
• Oversee third‑party labor integration, performance accountability, and compliance standards, including onboarding of JV partners and vendor sellers into T‑Mobile systems, tools, and practices
• Develop and maintain operational reporting — dashboards, scorecards, seller activity and performance tracking — and surface analytics‑driven insights and recommendations to senior leadership
• Identify and eliminate systemic barriers to seller productivity; leverage AI and automation tools to build scalable, measurable solutions
• Perform other duties and projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 7+ years of progressive experience in sales operations, channel strategy, program management, or sales enablement (Required)
• Demonstrated experience leading teams of program managers or comparable direct reports, with direct accountability for outcomes (Required)
• Proven track record managing a concurrent portfolio of cross‑functional programs across Sales, Operations, Technology, HR, Legal, and Finance (Required)
• Hands‑on experience managing vendor relationships, tool licensing negotiations, and third‑party partner integrations (Required)
• Experience managing or integrating third‑party labor, external sales forces, or JV partners into internal systems and standards
• Wireless, telecom, or technology industry sales experience
• Experience building or scaling sales channel enablement programs, including programs supporting third‑party or indirect labor models
• Familiarity with Fiber, broadband, or door‑to‑door (D2D) sales channel operations
• Background in deal desk design, structured crediting policies, or sales compensation program execution
• Experience with territory design, go‑to‑market planning, or market coverage strategy
• Familiarity with T‑Mobile internal platforms and back‑office systems (e.g., MagentaU, TFB)
• PMP certification or equivalent

• Salesforce (SFDC) proficiency in case management, lead routing, territory configuration, and coordination with back‑office/admin teams on system changes and migrations (Required)
• AI Tools – demonstrated use of AI tools (e.g., Claude, Microsoft Copilot, ChatGPT, or equivalent) to accelerate program delivery, draft communications, analyze data, or build workflows; comfort adopting new AI capabilities as they become available (Required)
• Sales Tool Stack Management – experience managing enterprise sales tool stacks: dialing platforms (e.g., Dialpad), sales engagement tools (e.g., Outreach), prospecting tools (e.g., Linked In Sales Navigator, Zoom Info, DUNs) (Required)
• Reporting…