Relationship Manager

Trio Workforce Solutions Relationship Manager

It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business.

Founded in 2003 as American Health Staffing Alliance and becoming part of American Health Staffing Group in 2017, Trio Workforce Solutions was officially formed in 2025 to unify years of innovation and expertise under one brand. Headquartered within the AHSG family of companies, Trio has grown into a nationally recognized leader in workforce management, earning distinction from Everest Group as a 2025 Major Contender and Star Performer for its Vendor Management System and MSP capabilities.

Built on decades of experience in staffing, workforce strategy, and technology, Trio was created to deliver a smarter, more transparent, and more efficient approach to workforce management. Through the launch of proprietary solutions such as Trio VMS, Trio Programs, and Trio Shifts, we have continued to evolve to meet the complex needs of healthcare organizations nationwide. Today, Trio Workforce Solutions empowers clients to centralize workforce strategy, reduce labor costs, and improve access to quality providers.

The Relationship Manager supports client relationship management and fulfillment execution for assigned staffing accounts, ensuring service delivery outcomes align with client expectations. This role begins taking direct ownership of client communication, job intake coordination, and fulfillment execution while partnering closely with recruiters, credentialing, and account operations teams.

The Relationship Manager operates with growing autonomy and accountability, managing day-to-day account activity, supporting performance tracking, and resolving routine client issues. This role serves as a development step toward full Account Manager ownership, building foundational client management skills, business acumen, and service leadership.

• Serve as a day-to-day client contact for assigned accounts, supporting communication, responsiveness, and relationship continuity.
• Participate in client calls, job intake discussions, and ongoing updates related to requisitions, submissions, and candidate status.
• Ensure client requests and expectations are clearly communicated to internal teams and reflected in fulfillment execution.
• Build working knowledge of client preferences, program structure, and service expectations.

• Coordinate fulfillment execution for assigned accounts by partnering with recruiters and operational support teams.
• Monitor requisition activity, submission pipelines, and fulfillment progress to ensure priorities are aligned to client demand.
• Support offer, extension, onboarding, and assignment confirmation workflows to ensure timely completion and clear communication.
• Identify risks to fulfillment timelines and proactively coordinate solutions with internal partners.

• Manage multiple requisitions and account needs simultaneously while meeting service level expectations.
• Resolve routine client issues (submission delays, documentation questions, process clarification) and escalate appropriately when needed.
• Track open items, next steps, and client feedback to ensure consistent follow-through.
• Contribute to continuous improvement by identifying workflow gaps impacting client satisfaction.

• Maintain accurate, real-time updates in ATS, VMS, CRM, and related systems.
• Support performance tracking by maintaining key account metrics (submission activity, fulfillment progress, service delivery timelines).
• Ensure account documentation, notes, and communications are documented consistently to support transparency and continuity.
• Follow compliance and confidentiality standards when handling client and candidate information.

• Partner closely with recruiters, credentialing, payroll, and account operations teams to support strong client outcomes.
• Support alignment across teams by reinforcing client priorities, timelines, and service expectations.
• Participate in team meetings, training, and process improvement initiatives.

• Required:
  
  High School Diploma or GED
• Preferred:
  Bachelor's degree coursework in Business, Communications, Human Resources, or a related field.

• 3–5 years of experience in staffing, account support, client services, recruiting coordination, or workforce operations.
• Experience working in fast-paced, deadline-driven environments supporting multiple priorities.
• Demonstrated experience communicating professionally with external customers/clients and internal teams.
• Experience supporting service delivery outcomes and managing follow-through across multiple stakeholders.
• Experience using digital systems (ATS, VMS, CRM, or comparable platforms) with strong attention to detail.

• Experience in…