Principal - Account Manager, Product & Accounts

Strategic Portfolio Manager

This role is responsible for developing strategies for product offerings, capabilities, features, and new account acquisition to drive growth of assigned credit card portfolios. This role supports and nurtures brand partner relationships for growth and gains alignment on key product, capability, and New Account initiatives to optimize portfolio health. They collaborate with and indirectly lead cross-functional Matrix teams to deliver acquisition and product strategies, ensuring the needs of both the client and organization are met.

They use data shared by Matrix partners to make key portfolio decisions and align strategies with business goals, ensuring efficient resource allocation. This role resolves multi-faceted acquisition and product-related issues and removes internal roadblocks to achieve goals. The candidate identifies portfolio needs, aligns plans with P&L goals, prioritizes capabilities, leads analytics to guide strategy, and manages value proposition impacts.

Essential Job Functions

• Nurture relationship to drive business growth and retention. May present to c-suite. Advocates for our brand partners in a way that simultaneously meets business objectives. Removes internal roadblocks and initiates escalations.
  
  - (20%)
• Sets objectives, negotiates outcomes, and collaborates with the matrix team including Credit Management, Field, Portfolio Analytics, and Marketing to achieve objectives. Work cross-functionally across the organization including digital, capabilities, tech, operations, and fraud to ensure Client Strategies align with overall business goals.
  
  - (20%)
• Initiates or partners with peers on resolution to complex problems impacting many teams or the org, working through ambiguity & high stress situations to reach solutions with strategic goals. Ensures resources are allocated to resolve significant issues efficiently. Collaborates with brand to tackle challenges, making decisive choices in ambiguous & high stakes environments.
  
  - (20%)
• Identify strategic needs of portfolio and request plan from MCOE specific to Acquisition on an annual/quarterly basis. Ensure plan aligns with P&L and long term plan. Presents annual plan and gains client approval. Share strategy briefs/deadlines with client for ongoing campaigns. Review results and recommendations with brand.
  
  - (15%)
• Assesses suite of capabilities and identifies capabilities that drive strategic portfolio objectives. Prioritizes new capability turn-on in collaboration with peers based on value driven to business. Builds compelling case to support recommendations to brand partner with clearly outlined benefits. Ensures correct product mix for brand based on business need and P&L impact.
  
  - (10%)
• Leads the coordination & development of more complex analytics to predict future performance trends and guide strategic decisions. Integrates data from multiple sources across departments to provide a holistic view of performance. Identifies opportunities for process optimization and innovation through advanced data analysis.
  
  - (5%)
• Drives strategy for the Value Prop informed by portfolio objective. Consults MCOE in value prop management process. Responsible for bringing along ECM and other matrix partners. Gains brand alignment to changes/new opportunities. Manages P&L impacts.
  
  - (5%)
• Leads the development of comprehensive forecasts for acquisition and new account numbers, integrating cross-functional data. Ensures forecasts align with strategic goals and accurately predict P&L impact.
  
  - (5%)

Minimum Qualifications

• Bachelor's Degree in Business Administration, Marketing or equivalent, relevant work experience
• 10-13 years experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, credit card portfolio management

Preferred Qualifications

• Master's Degree in Business Administration or Marketing
• Demonstrated success leading complex cross-functional initiatives in a highly matrixed environment and influencing stakeholders without direct authority
• Experience developing or executing acquisition, product, and growth strategies for consumer credit card portfolios within a financial services organization

Skills

• Expense Management
• Long Term Planning
• Marketing
• Financial Acumen
• Account Management
• Project Management
• Portfolio Management Strategies

Reports To:

Director and above Direct Reports: 0 Work Environment

• Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a Bread Financial location. Periodic travel to brand partner offices and events. May require work outside of standard business hours.

Travel

• Ability to travel up to 10% quarterly

Physical and Mental Requirements To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent…