Senior Product Manager, Business Marketplace

Senior Product Manager, Marketplaces

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Job Overview The Senior Product Manager, Marketplaces is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Senior Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results.

At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.

The Senior Product Manager, Marketplaces will also be a champion and leader for customer solutions leveraging the power of T-Mobile's Business Marketplace platform, assisting in selecting and onboarding vendor solutions that resolve customer challenges. The Marketplace team leverages a digital commerce platform, including catalog management, billing integration, and partner onboarding, to create business outcomes, so an ideal candidate would be familiar with B2B digital commerce technology, as well as key challenges and strengths.

The Senior Product Manager, Marketplaces will build and maintain strong high-level relationships with current and potential vendor partners, platform providers, and internal stakeholders such as Finance, Legal, Customer Care, and Marketing. This role will drive executive relationships through their extensive knowledge and industry solutions, including determining the most effective go-to-market and partnership collaboration strategies.

This role is ideally suited for a "jack-of-all-trades" candidate leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Senior Product Manager. Day to day activities or responsibilities include: working in the back office components and marketplace constructs;

conducting market research; generating product requirements; determining specifications; defining long-term strategy of the products; creating the product road map; helping drive and support process improvement and technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities:

Product Strategy & Roadmap

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap.
• Helps identify target customer(s) for existing or future products, and designs and drives end user product research.
• Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.

Stakeholder Communication & Executive Engagement

• Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunities for…