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Customer Service Rep Customer Success Mgr./ CSM HelpDesk/Support

Senior Escalation Specialist | Customer Experience Leader

Job in Frisco, Collin County, Texas, 75034, USA
Listing for: Vaco Recruiter Services
Full Time position
Listed on 2026-01-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
A leading recruitment firm is seeking an Escalation Specialist in Frisco, TX. This hybrid position involves leading escalated customer issue investigations, analyzing trends for improvement, and ensuring effective communication. Ideal candidates have 5+ years of customer service experience and strong problem-solving skills. The role supports operational accuracy and enhances customer satisfaction. Compensation is based on various factors, and the position includes eligibility for bonuses and benefits.
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Position Requirements
10+ Years work experience
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