Automotive customer service specialist

This is a full-time on-site role for an Automotive Customer Service Specialist located in Frisco, TX. The Automotive Customer Service Specialist will interact with customers to address inquiries, provide exceptional support, and ensure customer satisfaction. Responsibilities include responding to customer concerns, assisting with orders and services, coordinating with other departments for issue resolution, and maintaining accurate records of customer interactions. The specialist will act as a crucial point of contact to build and maintain strong customer relationships.

Qualifications

• Customer service and communication skills to effectively assist and engage with clients
• Strong problem-solving and conflict resolution skills to handle customer concerns and escalations
• Ability to multitask, manage time efficiently, and stay organized in a fast-paced environment
• Basic computer skills, including proficiency in CRM systems and Microsoft Office Suite
• Knowledge or experience in the automotive industry is a plus
• High school diploma or equivalent; additional certification in customer service or a related field is a bonus
• Collaborative and adaptable mindset to work well within a team