Client Services Associate

Hours: 9:00am-5:00pm

Client Services Associate

Location: Frisco, TX

Schedule: Monday-Thursday Onsite, Friday Work‑From‑Home

Hours: 9:00am-5:00pm

The Client Services Associate is the primary point of contact for customer inquiries and plays a key role in ensuring an exceptional client experience. This role involves customer communication, order processing, coordination with logistics, and ongoing account support. It is ideal for someone who is proactive, detail‑oriented, and comfortable managing multiple tasks in a fast‑paced environment.

• Respond to customer inquiries via email and phone in a professional, friendly manner
• Provide product and service information and identify opportunities to share additional offerings
• Enter and verify sales orders, ensuring accuracy in pricing, product numbers, and shipping/billing details
• Send order confirmations and maintain updated client account records
• Coordinate with logistics to track orders and communicate status updates
• Send weekly open‑order updates to clients
• Troubleshoot and resolve product or service issues, including coordinating returns and replacements
• Work closely with internal teams (logistics, shipping, quality control) to ensure smooth order flow
• Maintain strong knowledge of product lines, delivery timelines, and promotional offerings

• Customer service or account management experience (email‑heavy environments preferred)
• Strong written communication skills
• Proven ability to problem‑solve and work independently
• Professional, personable, and easy to work with
• Stable work history (no frequent job changes)

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please  or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)