Front Desk​/Customer Service Representative

Customer Service Representative (CSR) – Responsibilities

• Promote customer safety throughout their time in the wind tunnel and facility
• Actively listen to guests to recommend and sell experiences that improve their time at iFLY
• Maintain a positive and friendly attitude to excite customers and assist them in a timely manner
• Resolve product/service issues by clarifying complaints, selecting appropriate solutions, expediting correction, and following through
• Additional responsibilities: stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule, participate in marketing related photography, video, and social content capture for promotional usage

• Stand for about 8 hours a day while working on a point‑of‑sale system
• Exercise good judgment while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

• Must be 18 years of age or older
• Weekend availability required
• High school diploma or equivalent (required)
• Exceptional sales skills
• Exceptional customer‑service skills
• Confidence in phone and face‑to‑face communication
• Ability to resolve conflicts, multi‑task, and understand customer needs
• Friendly, upbeat, compassionate, and personable attitude
• Integrity, punctuality, and professional appearance
• Ability to work well within a team maintaining positive relationships
• Basic computer skills

• Competitive salary and performance bonus opportunities
• Paid time off (PTO) and company holidays
• 401(k) retirement investment
• Private wellness coaching
• Employee assistance programs (F2F counseling, financial coaching, legal counseling & mediation services)
• Team member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.