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Contact Center Specialist - Hybrid
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-06-02
Listing for:
Baylor University Medical Center
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Respond to routine inquiries, complaints and concerns through inbound calls, emails, and electronic requests;
Provide accurate, valid and complete information to customers using the right methods and tools;
Identify emergent health situations and coordinate immediate triage;
Collaborate with providers and departments to ensure patients' needs are met;
Document customer contacts and accurately process documents to ensure optimal service
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