Customer Success Associate

Remote, US-based position. Candidates must already live in the United States. #LI-Remote
“Must be authorized to work in the US”

No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time.

About Lexipol
At Lexipol, our mission is to create safer communities by empowering the individuals on the front lines with market-leading content and technology. Trusted by more than 12,000 public safety agencies nationwide, Lexipol delivers a unified platform that helps law enforcement, fire, EMS, corrections, and local government leaders reduce risk, strengthen readiness, and support those who serve. Working at Lexipol means making a meaningful impact—every day.

The Role
This position involves supporting multiple Lexipol product lines. Your primary goals in this role will be to ensure customer retention, build strong relationships, and manage the renewals of your book of business. You will take a consultative approach, working closely with clients to problem-solve and help them maximize the value of their Lexipol products. Additionally, you will collaborate with a team of Customer Success Associates to collectively address customer concerns, monitor customer health, and proactively engage to prevent issues.

ROLE AND RESPONSIBILITIES:

• Support customers in achieving their organization goals through company products and services.
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high product value
• Conduct regular retention and analysis of client book of business that provides insights into performance and key client engagement metrics
• Partner with Client Growth Managers to promote new products and services
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Suggest company products/services that maximize client satisfaction
• Conduct solution demonstrations
• Coordinate with Sr. members of Client Services group and company leadership to formulate account plans leading to client retention and growth
• Coordinate with Manager of support to understand trends and identify risk
• Promote new products/services to existing customers

QUALIFICATIONS:

• Proven work experience in Customer Success Management or similar experience
• Experience with CRM software
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• High degree of professionalism
• Good time-management skills with a problem-solving attitude
• Must be a high-energy, enthusiastic individual with the ability to manage multiple tasks at once
• Excellent written and verbal communication skills
• Strong problem-solving skills and a desire to help people
• Must have attention to detail, a commitment to providing quality service, and be results-driven

EDUCATION AND EXPERIENCE:

• BS degree in Business Administration, Communication, or relevant field preferred
• 2 or more years of previous experience in a hands-on service role (pre-sales, professional services, consulting, or support)
• 2 or more years of previous experience in an account management or CSM role

Why Lexipol

• Work for a seasoned, customer-centric leadership team.
• Competitive salary and performance-based incentive structure.
• Comprehensive benefits, including 401(k) with company match and flexible PTO.
• Professional development and growth opportunities.
• Mission-driven, collaborative culture focused on making a real difference in public safety.
• Opportunity to be a change agent within a rapidly evolving organization.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

The base salary compensation range starts at $54,000 plus an annual performance-based bonus.

About Lexipol
Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies…