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Contact Center Specialist - Hybrid
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-07-02
Listing for:
Baylor Scott & White Health
Full Time
position Listed on 2026-07-02
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Respond to routine inbound calls, emails and electronic requests to assist as front line support for product and/or service requests;
Provide accurate, valid and complete information to customers using the right methods and tools;
Identify emergent health situations based on caller information and coordinate immediate triage;
Schedule, prepare and communicate appointment details and financial information to facilitate timely arrival and reimbursement;
Document all customer contacts and accurately process various documents
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