Member Support Team Lead — Call Center
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-07-17
Listing for:
Serenity Healthcare
Full Time
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Serenity Healthcare in Las Colinas, TX is seeking a Member Support Supervisor to lead a high-volume inbound call team on-site. You’ll set the standard for five‑star service and coach daily to raise performance and confidence.
You will monitor calls and CRM data, handle escalations, ensure schedule adherence and quality targets, and partner with operations and clinics to keep workflows smooth while maintaining a calm, productive floor culture.
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