Greeter, Customer Service​/HelpDesk

Greeter – Part‑time – Saturday and Sunday, 8am – 6pm – Frisco, TX

Provide frontline customer service at PGA Coaching Center, welcoming guests, answering inquiries, and supporting registration for lessons while upholding the PGA’s culture of excellence.

• Answer incoming calls and email inquiries in a timely and respectful manner.
• Greet customers upon entrance in a warm, pleasant, and professional manner.
• Demonstrate a passion for customer service and seek ways to surprise and delight guests.
• Act as a point of reference for customers needing assistance or information.
• Develop a thorough understanding of all services and deliver them in an exceptional and timely manner.
• Ensure that the coaching center spaces and lobby remain clean and tidy.
• Provide tours of the Coaching Center.
• Acquire working knowledge of the technology used at the center.
• Assist with requests to enhance the coaching experience by listening to comments and resolving minor issues.

• High school diploma or GED preferred; one year of customer service experience in a similar role preferred.
• Strong computer skills with proficiency in Google Suite and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to read, analyze, and interpret business materials and presentations.
• Ability to apply basic math concepts such as fractions, percentages, and ratios to practical situations.
• Strong reasoning ability to solve practical problems with limited standardization.
• Effective collaboration and teamwork, responding positively to instructions.
• Customer‑focus mindset, building trust and maintaining relationships.
• Reasonable accommodations may be made for disabilities.
• Frequent standing, walking, and lifting up to 50 pounds required.
• Ability to work weekends.

• Competitive medical, dental, and vision plans
• Employee Assistance Program (EAP)
• Flexible hours, days, nights, and weekends
• Golf privileges and learning opportunities
• 401(k) with employer match
• Pension Plan – A Money Purchase Plan
• Health Savings Account (HSA) with employer match
• Individual retirement counseling
• Life and AD&D insurance
• Short‑term disability insurance
• Tuition reimbursement

PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information, or any other characteristic protected by federal, state or local law. In addition, every staff member is selected under fair employment procedures that provide equal employment opportunities to all people.