Front Desk Associate

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

• Competitive compensation + generous commissions
• Team member discounts
• Career growth opportunities
• Positive, empathetic, and supportive team and company
• Diverse environment celebrated
• Aesthetically inspiring work environment

• Ability to work flexible hours, including evenings, weekends, holidays

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

• Sales and service-related experience preferred.
• Efficiency and detail-oriented in a fast-paced environment.
• Enthusiasm and excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Friendly and outgoing personality.
• Problem-solving and troubleshooting skills.
• Team player.