Customer Experience Associate

Be the voice and advocate for our districts, ensuring every implementation drives measurable student success.

Our Customer Experience Associates are obsessed with making districts wildly successful. You'll own a portfolio of partner districts from kickoff through renewal — onboarding new schools, monitoring usage and outcome data, and proactively surfacing wins and risks. You see customer success as a craft, and you light up when a teacher emails to say 'this changed everything for my students.'

• Own onboarding, training, and ongoing relationship management for a portfolio of districts
• Proactively monitor usage, engagement, and student outcome data to identify wins and risks
• Run quarterly business reviews with district leaders and translate data into clear narratives
• Be the trusted day-to-day point of contact — responding quickly, clearly, and with empathy
• Coordinate cross-functionally with PD, Support, Engineering, and Product to remove blockers
• Capture customer stories, testimonials, and case studies

• Former educator strongly preferred
• Genuinely infatuated with amazing implementation and district success
• Empathetic communicator with strong written and verbal skills
• Track record of building trusted relationships with school stakeholders
• Detail-oriented project management mindset — nothing falls through the cracks
• Comfort using CRM, support, and analytics tools

• Experience in EdTech customer success or account management
• Familiarity with Salesforce, Hub Spot, or similar CRM

• A front-row seat to district transformation stories
• Tight feedback loops with product and engineering
• A team that treats customer obsession as a core value, not a slogan