Customer Service Representative - Industrial or Commercial Exp Required

Customer Service Representative
- Industrial or Commercial Exp Required

Free day to volunteer

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Start strong – Medical, dental, and vision coverage begins on your first day

Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

Keep learning – Take advantage of tuition reimbursement to further your education or skillset

Live well – Our wellness incentive program rewards healthy habits

Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group, located in Frisco, TX, is seeking a customer-focused and detail-oriented Customer Service Representative (Back Office Process) to support order management, customer communications, spare parts sales, and administrative functions in a fast-paced environment. This role is responsible for processing quotes and orders, managing returns and warranties, coordinating with internal teams, and ensuring an exceptional customer experience throughout the order lifecycle.

Responsibilities:

Customer Support

Respond promptly and professionally to customer inquiries via phone, email, and customer portals.

Manage incoming requests through shared inboxes and route inquiries to the appropriate teams.

Provide order status updates, tracking information, and delivery confirmations.

Quote & Order Processing

Create customer quotations and sales orders within CRM and SAP systems.

Process orders, invoices, returns, and warranty claims accurately and efficiently.

Maintain customer records and support customer portal administration.

Spare Parts & Logistics Support

Support spare parts inquiries and order management.

Monitor order fulfillment, backorders, and shipment tracking.

Calculate freight charges and coordinate shipping requirements.

Work with warehouses, factories, and logistics providers to support timely deliveries.

RMA & Warranty Administration

Process Return Material Authorizations (RMAs) and warranty requests.

Monitor open RMAs and communicate status updates to customers.

Cross-Functional Collaboration

Partner with Sales, Purchasing, Logistics, Accounting, Supply Chain, and Operations teams to resolve customer issues and support business objectives.

Assist with special projects and other duties as assigned.

High School Diploma, GED, or equivalent required. Associate's degree in Business preferred.

2+ years of customer service, sales support, or order management experience preferred.

Proficiency in Microsoft Office (Outlook, Excel, Word, Teams) required.

Experience with SAP, CRM systems, or similar ERP platforms preferred.

Strong organizational, communication, and problem-solving skills.

Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Strong customer-service mindset with a sense of urgency and accountability.

The typical base pay range for this position at the start of employment is expected to be between $23.11 - $28.83 per hour. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional…