Senior Escalation & Quality Assurance Lead
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-09-09
Listing for:
Keurig Dr Pepper Inc.
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Keurig Dr Pepper in Frisco, TX is seeking a Senior Escalation Specialist to lead the intake and resolution of escalated consumer complaints, ensuring timely and satisfactory outcomes. This role requires strong leadership in escalation and complaint management and a proactive approach to customer advocacy.
You will partner with Legal, Quality, and Brand teams, mentor call center agents, and drive process improvements using data analysis to enhance customer experience and protect brand integrity.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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