Bilingual Customer Service Reps
Listed on 2026-09-20
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Bilingual Customer Service Representative
Location:
Frisco, TX | Onsite
- Pay: $22.63/hour if Spanish Bilingual
- Schedule:
Must be fully available to work a shift between 8:00am–10:00pm, including at least one weekend day each week. Training schedule: 9:30am–6:00pm CST - Employment Type:
Long-term temporary - Start Date:
September 14th
The Client Support Specialist serves as a primary point of contact for customers through phone, email, and chat, delivering timely and accurate assistance with account‑related questions. Success in this role comes from providing exceptional service, resolving concerns efficiently, and creating a positive customer experience with every interaction.
KEY RESPONSIBILITIES- Provide prompt support for customer questions related to online accounts
- Navigate internal systems to investigate issues and complete account updates or modifications
- Communicate professionally and accurately across all written and verbal interactions
- Deliver customer assistance through email correspondence and inbound phone support
- Fluent in both English and Spanish
- Minimum of 2 years of experience in a customer contact center environment
- Excellent written communication and reading comprehension skills
- High school diploma or equivalent required
- Ability to manage multiple tasks and customer interactions simultaneously
- Willingness to commit to a long-term assignment
- Experience using live chat and digital messaging platforms
- Proficiency with Microsoft Outlook and Microsoft Office applications
- Familiarity with CRM or customer support platforms such as Zendesk, Salesforce Service Cloud, or comparable systems
- Experience supporting event ticketing software or e-commerce environments
- Knowledge of remote customer service tools and virtual support processes
- Strong critical thinking, organization, and time‑management skills
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