Sales Support Representative

Job Overview

Position:
Customer Service Representative (CSE) – Equipment Maintenance

Location:

Milpitas, CA (Intel – KLA partner).

Salary: $29.57 – $50.29 per hour.

Hours:

Full-time.

• Primarily responsible for customer service activities associated with PM, updating, fixing, diagnosing, and repairing highly complex equipment at customer sites. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment and coordinates actions with customers to minimize downtime.
• Provides service support for customer located at Intel, Santa Clara. Responsible for tool repair, customer management, and performing all associated logistics tasks.
• Demonstrates strong troubleshooting skills and proficiency in working on semiconductor equipment within a cleanroom environment. Communicates effectively with customers, co‑workers, and management.

• Education: Associate of Science in Electronics Technology (ASET) or Bachelor’s degree in Mechanical, Electrical, Electronics, or Engineering Technology.
• Knowledge &
  
  Skills:
  
  
  • Strong analytical and problem‑solving abilities.
  • Basic understanding of electronics, optics, mechanical, and electro‑mechanical systems.
  • Familiarity with computer theory, operating systems (Windows, Unix), networking, and MS Office tools.
  • Ability to learn preventive maintenance and troubleshooting techniques quickly.
  • Semiconductor process knowledge (completion of KLA Introduction to Semiconductor Processes course preferred).
• Core Competencies:
  • Adaptability and willingness to learn new technical skills.
  • Effective communication (verbal and written).
  • Customer focus and ability to build trust.
  • Ability to follow established processes and meet deadlines.
  • Collaborative mindset and responsiveness under supervision.
  • Must be able to obtain an Intel badge.

Base Pay Range: $29.57 - $50.29 per hour.

Additional benefits may include medical, dental, vision, life, 401(k) with company match, employee stock purchase program, tuition reimbursement, paid time off, and paid holidays.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.