Reconciliation Coordinator

Overview

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of events — from concerts and festivals to sports and theater — at iconic venues worldwide. Since our founding in 2011, we have focused on improving experiences for fans and leading the evolution of our industry.

We are passionate about improving the fan experience and providing game-changing solutions for our clients. We look for smart, motivated people to help make it happen. Bring your enthusiasm, big ideas, and desire to team up with some of the best and brightest in technology and entertainment.

Our Payment Reconciliation Coordinator supports daily payment reconciliation activities by ensuring customer transactions recorded in internal ticketing systems align to merchant processor reporting and external sales partners. This role helps maintain accurate transaction-level records, supports operational reporting, and assists with dispute and chargeback coordination in partnership with Finance and Accounting. The position plays an important role in protecting financial accuracy, supporting timely issue resolution, and improving reconciliation workflows.

• Reconcile customer payment activity recorded in ticketing systems to third-party processor reporting and merchant account activity to ensure completeness and accuracy.
• Support reconciliation reporting by compiling transaction-level data and summaries for internal stakeholders (e.g., Manager, Finance, Accounting).
• Track chargeback activity and support KPI reporting, including status updates and trend monitoring.
• Assist with chargeback and payment dispute reconciliation in coordination with Finance and Accounting, including research and documentation to support resolution.
• Partner with merchant/banking relationship contacts and payment providers to research and resolve discrepancies and disputes.
• Communicate trends and escalate dispute-related issues by coordinating with Account Management and Contact Center leaders to ensure complete and timely responses.
• Identify reconciliation workflow gaps and recommend improvements to increase accuracy, turnaround times, and process consistency.
• Provide backup coverage and support across the reconciliation/chargeback function as needed to maintain operational continuity.
• Assist chargeback agents during peak volume periods to support timely processing and completion of required dispute documentation, as needed.

• AA/AS Degree (2-year) (BA/BS Degree Preferred) Finance or Accounting or related field
• 1+ year of experience with Chargeback Management, Fraud Mitigation or related financial operations
• 2+ years of experience with general accounting, including financial reconciliations
• Advanced Microsoft Excel skills
• Meticulous attention to detail to ensure accuracy in financial reconciliations
• Strong verbal and written communication skills
• Ability to multitask and coordinate workloads
• In-depth knowledge in chargeback disputes and fraud detection is preferred
• Ability to analyze chargeback data, identify trends, and implement strategies to help improve KPIs and performance

Pay Scale: $24.00-$26.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with 3% employer match), flexible spending and health savings account options, and wellness offerings. Eligible on the first day of employment for full-time benefits where stated.

* Employer does not offer work visa sponsorship for this position.

• Extraordinary People - we’re not kidding!
• Meaningful Mission - helping revolutionize an industry and deliver better experiences for fans and clients worldwide
• Development and Learning - opportunities for learning and leveling up through training and education reimbursement
• Community & Belonging - a range of Employee Resource Groups (ERGs) and volunteer opportunities that foster connection and growth

AXS, a subsidiary of AEG, sells millions of tickets for 1600+ premier venues, sports teams, and event organizers across the world. Headquartered in Downtown Los Angeles, AXS employs professionals in multiple locations worldwide. We value a diverse, inclusive culture and encourage applicants who may not check every box to apply.

We are an equal opportunity employer and do not discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, disability status, or any other legally protected characteristic. AEG reserves the right to modify a role’s duties at any time during employment. We comply with applicable employment laws in hiring and employment decisions.