Commercial Specialist - Metro

Extraco Banks is seeking a detail-oriented and service-driven Commercial Specialist to support our Commercial Banking team in Frisco, TX. This role is essential in delivering a seamless client experience by coordinating loan documentation, supporting relationship management activities, and assisting with deposit and operational needs.

The ideal candidate thrives in a fast-paced environment, is highly organized, and is committed to providing exceptional service to both internal partners and commercial clients.

• Prepare and coordinate documentation for new commercial loans, renewals, and modifications
• Ensure loan files are complete, accurate, and compliant with internal policies and regulations
• Enter loan requests and approved terms into bank systems for processing

• Facilitate loan closings with customers, ensuring understanding and proper execution of documents
• Coordinate closely with lenders, customers, and internal teams to ensure timely closings
• Provide clear, professional communication throughout the process
• Track documentation status, exceptions, and follow-up items
• Support compliance with loan policies, Fair Lending, and CRA requirements
• Identify and elevate potential documentation or asset quality concerns

• Deliver a high level of customer service across in-person, phone, and digital channels
• Serve as a point of contact for operational and servicing inquiries
• Support relationship retention through responsiveness and attention to detail
• Partner with designated lenders to support loan production efforts
• Maintain accurate records of customer interactions in CRM systems
• Collaborate with loan operations, credit, and other internal teams

• Open and service business and consumer deposit accounts
• Process routine transactions including deposits, withdrawals, and transfers
• Maintain and balance a cash drawer in accordance with bank procedures
• Adhere to all security, compliance, and fraud prevention protocols

• High school diploma or GED (required)
• Bachelor’s degree in Business, Finance, or related field (preferred)
• Experience in commercial lending support, loan operations, or documentation
• Familiarity with banking regulations and loan compliance requirements
• Retail banking, deposit operations, or teller experience (preferred)

• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a dynamic environment
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• High level of professionalism, integrity, and discretion
• Ability to accurately handle cash and maintain balancing standards
• Primarily office-based with moderate noise levels
• Regular use of computers and standard office equipment
• Ability to sit, stand, and move throughout the day
• Ability to lift up to 25 pounds
• Standard hours:
  Monday–Friday, 8:00 a.m. – 5:00 p.m.
• Occasional Saturday hours as needed

At Extraco, we are committed to building strong communities and lasting relationships. You’ll join a team that values integrity, service, and collaboration while providing opportunities to grow your career in banking.

Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.