Chargeback Analyst II

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About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Chargeback Analyst II

Location: Frisco, TX

Position Summary

The Chargeback Analyst II requires minimal supervision and is responsible for handling incoming chargebacks, reviewing documentation, performing research, entering re-presentments, and handling pre-arbitration cases on behalf of our clients for multiple networks on the acquirer side. Additionally, the Chargeback Analyst II handles outgoing chargebacks to resolve cardholder dispute cases for our issuing processing banks. As an Analyst II, the position requires the processing of both the issuer and acquirer exception items.

The Analyst must maintain a high level of knowledge that is related to chargeback and retrievals regulations for Visa, Master Card and any other network.

Key Areas Of Responsibility

• Review daily incoming documentation in response to chargeback notifications.
• Review incoming journals and validate if the documentation supports filing a re-presentment with the networks.
• Review transaction to determine the appropriate network routing of the transaction and then ensure network re-presentment rules are met before submitting to the network for credit.
• Perform any necessary research and look up specific transaction details that need to be included with the re-presentment case.
• Process re-presentments daily and within network time frames.
• Research and process pre-arbitrations and pre-compliance cases within network time frames.
• Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and to resolve daily match and kill Settlement variances.
• Process Chargebacks and Good Faith disputes for Issuing Banks to resolve cardholder disputes
• Communicate, provide updates, and work directly with Issuing Banks on Chargeback initiation, while also reviewing and ensuring documentation received is valid in order to win cases on behalf of the Banks.
• Provide training and support to Financial Institutions and Credit Unions on chargeback rules.
• Keep up to date on industry information, system changes, network rules and compliance issues.
• Respond to requests and maintain open communications between team, account managers and external customers.
• Save all documentation and archive in Chargeback folder daily to ensure the data and documentation is available for internal use.
• Answer and resolve calls from Issuing Banks, ISO/Merchants, Networks, and internal/external clients.
• Assist other team members and perform other tasks within the department as required by management.

• Pulse PIX2 System
• Shazam Access
• Visa VROL System
• Master Card Singe Transaction Manager and Master Com
• Fiserv’s Client Workstation
• CU24 – Data Navigator
• NYCE Info Manager
• CDS Exception Manager
• CDS Webtools
• CDS Intranet

• 3-4 years of experience in chargeback processing preferred
• Knowledge of Visa, Master Card, ACCEL, AFFN, CU24, Shazam, NYCE, Fiserv and Pulse networks chargeback rules and regulations
• Excellent attention to detail and organizational skills
• Ability to meet deadlines
• Strong written and oral communication skills
• Proficient in MS Word and MS Excel
• Ability to work in an environment with daily changes
• Ability to be self-motivated and quickly learn new procedures
• Excellent problem-solving skills
• Must be able to work well with others, specifically with a team
• Ability to work overtime, holidays and weekends as required

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k