Reconciliation Coordinator

The Role

Our Payment Reconciliation Coordinator supports daily payment reconciliation activities by ensuring customer transactions recorded in internal ticketing systems align to merchant processor reporting and external sales partners. This role helps maintain accurate transaction‑level records, supports operational reporting, and assists with dispute and chargeback coordination in partnership with Finance and Accounting. The position plays an important role in protecting financial accuracy, supporting timely issue resolution, and improving reconciliation workflows.

• Reconcile customer payment activity recorded in ticketing systems to third‑party processor reporting and merchant account activity to ensure completeness and accuracy.
• Support reconciliation reporting by compiling transaction‑level data and summaries for internal stakeholders (e.g., Manager, Finance, Accounting).
• Track chargeback activity and support KPI reporting, including status updates and trend monitoring.
• Assist with chargeback and payment dispute reconciliation in coordination with Finance and Accounting, including research and documentation to support resolution.
• Partner with merchant/banking relationship contacts and payment providers to research and resolve discrepancies and disputes.
• Communicate trends and escalated dispute‑related issues by coordinating with Account Management and Contact Center leaders to ensure complete and timely responses.
• Identify reconciliation workflow gaps and recommend improvements to increase accuracy, turnaround times, and process consistency.
• Provide backup coverage and support across the reconciliation/chargeback function as needed to maintain operational continuity.
• Assist chargeback agents during peak volume periods to support timely processing and completion of required dispute documentation, as needed.

• AA/AS Degree (2‑year) (BA/BS Degree Preferred) Finance or Accounting or related field
• 1+ years of experience with Chargeback Management, Fraud Mitigation or related financial operations
• 2+ years of experience with general accounting, including financial reconciliations
• Advanced Microsoft Excel skills
• Meticulous attention to detail to ensure accuracy in financial reconciliations
• Strong verbal and written communication skills
• Ability to multitask and coordinate workloads
• In‑depth knowledge of chargeback disputes and fraud detection is preferred
• Ability to analyze chargeback data, identify trends, and implement strategies to help improve KPIs and performance

$24.00 – $26.00

This position is not eligible for a bonus under the current bonus plan requirements.

We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401(k) Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Full‑time employees are eligible for these benefits on the first day of employment.

• Extraordinary People – we’re not kidding!
• Meaningful Mission – helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – a range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

We’re an equal‑opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description, and may require an employee to perform duties outside their normal description. AEG’s policy is to hire the most qualified applicants and comply with all applicable federal, state, and local employment laws. We are an equal‑opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.