Client Services Representative

Client Services Representative

State Bank of India (California) (SBIC) is coming to Frisco Texas! SBIC is a full-service financial institution, offering an extensive portfolio of lending solutions as well as comprehensive consumer, business, and international services. Through our branch and online network, we have a strong presence and specialization in specific business sectors and expanded strategic markets. We are excited to announce our expansion into Texas and are searching for a part-time Clients Services Representative who can be part of our brand-new Frisco location!

SBIC is a wholly owned subsidiary of State Bank of India (SBI), a Fortune 500 company with over 22,500 branches in India, presence in 36 countries with 190 offices worldwide. Apply now and be part of something BIG as we make our Texas debut!

JOB SUMMARY:

Responsible for delivering exceptional customer service to our banking customers. The Client Services Representative must go beyond handling customer transactions in a timely and professional manner, to engage customers and optimize ways to maximize their banking experience. Cross-sells bank products and processes customer transactions including but not limited to deposits, withdrawals, check cashing, remittances, and opening of new accounts. Complies with Federal and state laws and follows Bank policies and procedures.

ESSENTIAL FUNCTIONS:

• Processes transactions timely and accurately including deposits, withdrawals, cash advances, stop payments, blocks, wire transfers, remittances and any other transactions needed by customers.
• Develops strong knowledge of bank products and services; recommends bank services that align with customer needs and cross sells effectively.
• Follows bank policies and procedures, operates cash drawer in accordance with bank cash limits, balances cash drawer independently and complies with the Bank's over/short policy.
• Opens and closes customer accounts, including but not limited to checking, savings, and certificates of deposits.
• Achieves high-level professional standards with work processes and outcomes. Processes transactions within authorized limits, which includes check-cashing limits and obtains managerial approval on all required transactions; completes servicing transactions accurately and efficiently, which may include maintaining a cash drawer, cash handling and balancing. Monitors and checks work for precision, clarity, and completeness; produces quality results.
• Contributes to the fulfillment of department and bank objectives and goals. Including but not limited to making phone calls to cross sell bank products, attending sales blitz events, and participating in sales programs to generate new customers.
• Orders, receives, verifies and distributes cash.
• Admits customers to safe deposit boxes.
• Leverages tools and resources to ensure accurate and consistent information of bank products and services and connects those to customer needs.
• Researches customer inquiries and ensures satisfactory resolution. Resolves technical and tactical issues related to account opening process, teller and customer service transactions.
• Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products.
• Maintains proper security controls regarding currency and negotiable instruments. Reviews reports in order to adequately identify and report all cash transactions and monetary purchases as required by the bank's BSA/AML reporting and recordkeeping procedures.
• Supports Bank compliance efforts by completing compliance and other technical training workshops as assigned. Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules.
• Performs duties to ensure proper identification and information gathering of all parties subject to SBIC's Customer Information Program (CIP) and Customer Due Diligence Programs.
• Reviews reports to detect…