Universal Banker

State Bank of India (California) (SBIC) is coming to Frisco Texas!

SBIC is a full-service financial institution, offering an extensive portfolio of lending solutions as well as comprehensive consumer, business, and international services. Through our branch and online network, we have a strong presence and specialization in specific business sectors and expanded strategic markets. We are excited to announce our expansion into Texas and are searching for a Universal Banker who enjoys sales and operations to be part of our brand-new Frisco location!

SBIC is a wholly owned subsidiary of State Bank of India (SBI), a Fortune 500 company with over 22,500 branches in India, presence in 36 countries with 190 offices worldwide.

Responsible for delivering exceptional customer service to our banking customers and bridging the gap between basic banking services and consultative financial advice, ensuring customers receive personalized solutions and seamless banking experience. Combines operational efficiency with customer engagement to support the bank’s goals. Cross-sells bank products and processes customer transactions including but not limited to deposits, withdrawals, check cashing, remittances, and opening of new accounts.

Complies with Federal and State laws and follows Bank policies and procedures.

• Processes transactions timely and accurately including deposits, withdrawals, cash advances, stop payments, blocks, wire transfers, remittances, opening new accounts and any other transactions needed by customers.
• Develops strong knowledge of bank products and services; recommends bank services that align with customer needs and cross sells effectively.
• Follows bank policies and procedures, operates cash drawer in accordance with bank cash limits, balances cash drawers independently and complies with the Bank’s over/short policy.
• Opens, closes and updates customer accounts, including but not limited to checking, savings, and certificates of deposits, while ensuring accurate documentation.
• Achieves highlevel professional standards with work processes and outcomes. Processes transactions within authorized limits, which includes check cashing limits and obtains managerial approval on all required transactions; completes servicing transactions accurately and efficiently, which may include maintaining a cash drawer, cash handling and balancing. Monitors and checks work for precision, clarity, and completeness; produces quality results.
• Contributes to the fulfillment of department and bank objectives and goals. Including but not limited to making phone calls to cross sell bank products, attending sales blitz events, and participating in sales programs to generate new customers.
• Orders, receives, verifies and distributes cash.
• Admits customers to safe deposit boxes.
• Leverages tools and resources to ensure accurate and consistent information of bank products and services and connects those to customer needs.
• Researches customer inquiries and ensures satisfactory resolution. Resolves technical and tactical issues related to account opening process, teller and customer service transactions.
• Where appropriate, actively takes advantage of all sales opportunities, cross selling bank products and services to new and existing customers, ensuring recommended products meet needs of customers. Makes referrals to other business units for nonbanking products. Maintains current and accurate records of referral and sales tracking.
• Maintains proper security controls regarding currency and negotiable instruments. Reviews reports in order to adequately identify and report all cash transactions and monetary purchases as required by the bank’s BSA/AML reporting and recordkeeping procedures.
• Supports Bank…