Financial Center Assistant Manager

• Manage a financial center in collaboration with senior team members
• Support operational excellence and ensure the financial center runs effectively and cohesively
• Oversee smooth and efficient teller-line functioning
• Ensure day-to-day policy and procedure adherence
• Improve financial center performance
• Implement directives and assume leadership responsibility when teammates are absent
• Manage client traffic, engage clients and route them appropriately
• Foster client retention
• Manage business results through formalized management routines and coaching
• Create a world-class client experience environment
• Manage market-level initiatives prescribed by market leaders
• Drive operational excellence by engaging employees on business strategy
• Manage organizational priorities and effective execution

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Collaborates effectively and builds strong relationships
• Passion, commitment and drive to improve clients' financial lives
• Ability to identify client solutions and resolve problems independently or escape as needed
• Effective and confident communication with all clients
• Ability to learn and adapt to new information and technology platforms
• Strong critical thinking and problem-solving skills
• Ability to follow established processes, guidelines, laws and regulations
• Ability to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Ability to interpret performance results and hold others accountable
• Must be able to work weekends and/or extended hours
• May be scheduled at any financial center location within a reasonable distance
• Minimum Education Requirement:
  High School Diploma / GED / Secondary School or equivalent
• Desired:
  Experience in financial services and knowledge of financial services industry, products and solutions
• Desired:
  Experience in mortgage, retail and/or hospitality
• Desired:
  Experience working with individual and team goals
• Desired:
  Bilingual skills

Demonstrates strong leadership in managing financial center operations, ensuring adherence to policies and procedures while fostering a world-class client experience. Capable of driving performance improvements and engaging employees in business strategies to achieve organizational goals.

• Financial Services Experience
• Client Engagement
• Operational Excellence
• Problem-Solving Skills
• Bilingual Skills

• Policy Adherence
• Performance Interpretation
• Business Strategy Execution
• Management Routines
• Financial Products Knowledge

• Effective Communication
• Relationship Building
• Critical Thinking
• Self-Starter Attitude
• Adaptability

• Financial Center Management
• Client Retention
• Teller-Line Functioning
• Mortgage Experience
• Retail Experience