Patient Accounts Specialist

Job Description

Soleo Health is seeking a Patient Accounts Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care!

Home infusion therapy experience required.

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Annual Merit Based Increases
• No Weekends or Holidays
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program

The Patient Account Specialist is responsible for the billing and collection activities for Soleo Health’s Patient Accounts Receivable. The Patient Account Specialist will work with branch Intake and Reimbursement teams to manage the Patient Accounts Receivable including balances for copay/deductibles, Soleo Assistance, self-pay patients and manufacturer co-payment programs.

• Review billing statements for patient balances remaining after third party payments have been received and posted and Generate and distribute Patient Collection Reports to the field identifying delinquent patient accounts
• Communicates with patients regarding overdue balances, billing concerns and/or payment arrangements
• Monitor Soleo’s collection agency portal and provide requested information as needed
• Prepare necessary adjustments to patient balances after all collection efforts have been exhausted
• Reviews Soleo Assistance Applications for final approval or denial
• Create and submit manufacturer co-payment claims in a timely manner
• Manage the Mfg Co Pay A/R for prompt collections
• Maintain positive relationships with Mfg Co-Pay Programs
• Create patient invoices for missing pumps as identified by the Pump Management Team and tracks them through the collections process
• Research and prepare patient refund requests when necessary
• Researches patient correspondence and return mail
• Documents notes in a clear and concise fashion in Company software system
• Identifies issues/trends and escalates to Manager when assistance is needed
• Provides exceptional customer service to internal and external customers
• Ensures compliance with federal, state, and local governments, third party contracts and company policies
• Other duties as requested

• Monday-Friday 830a-5p, Pacific time Zone preferred

• Knowledge of home infusion therapy billing practices required
• 1 year of Medical and Billing Collections experience required
• High School Diploma or GED required
• Knowledge of HCPC-coding and medical terminology
• Excellent math and writing skills
• Experience providing customer service to internal and external customers
• Excel and Outlook experience required
• CPR+ system experience preferred

Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

• Improve patients’ lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.