Patient Services Coordinator

Synergen

X-Low T Center-Her Kare, leading providers of hormone replacement and targeted wellness services, are seeking a qualified Patient Services Coordinator to join our team! This is a great opportunity to jump start your career in the medical field. The Patient Services Coordinator will work in conjunction with leaders in hormone replacement therapy and weight management, serving as the first point of contact for patients and visitors.

This dynamic and energetic professional ensures a welcoming, efficient, and seamless patient experience from check‑in to check‑out, while handling front desk operations, appointment coordination, payment collection, and comprehensive administrative support to the clinic staff.

The role also involves managing daily front office functions, overseeing account activities related to our patients and clients, and contributing to customer retention by consistently delivering exceptional service and fostering positive relationships.

• Greet patients warmly, check them in, and room them for their appointments
• Review, explain, and resolve patient billing and insurance questions
• Serve as a subject‑matter expert in explaining insurance coverage, explanation of benefits and out‑of‑pocket costs to patients in a clear, confident and compassionate manner
• Enter and update patient information and insurance details accurately
• Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed
• Collect and process payments accurately when necessary
• Perform bi‑monthly inventory based on center needs
• Attend monthly, quarterly or annual meetings as necessary
• Monitor and respond to center emails, text messages and faxes throughout the day, ensuring timely communication and follow‑up
• Ensure compliance with HIPAA and clinic policies
• Complete cash deposits at the bank twice weekly and maintain accurate records daily on the End Of Day spreadsheet
• Support clinic staff with administrative and clerical tasks as needed
• Maintain a clean, organized, patient‑friendly front desk and waiting area
• Keep snacks and supplements organized and stocked

• High school diploma or equivalent (required); associate degree preferred
• Previous experience in a healthcare or front‑office setting preferred
• Strong customer service and communication skills
• Ability to handle sensitive patient information with confidentiality and professionalism
• Proficiency in basic computer programs and electronic communication (email, fax, etc.)
• Highly organized and detail‑oriented, with the ability to multitask and prioritize
• Pass a criminal background check
• Clinic hours: M 8‑5, T 8‑7, W 8‑1, Th 7‑5, F 8‑5, Sat 8‑12 (required to work 2 to 3 Saturdays a month)

• Health, dental and vision insurance
• Disability insurance
• 401(k) with 5% matching
• Scrubs provided
• PTO
• Tuition reimbursement
• Employee discount with a plus 1

Compensation: $21 hourly