Reimbursement Supervisor; Skilled

• Continued Education

The Reimbursement Supervisor is responsible for overseeing reimbursement activities related to admissions, insurance verification, documentation, billing, collections, cash management and other operations impacting the revenue cycle. They will have primary leadership responsibility for maintaining and strengthening revenue cycle activities in an internal control environment. The successful candidate will provide independent reviews and evaluations of the company’s billing and collections activities as well as provide recommendations to Reimbursement Manager/Director.

Additionally, we are looking for someone who really understands Home Health and Hospice. They should be able to spot patterns, priorities, and problems before they snowball. A strong supervisor keeps the team on track, makes sure follow‑up is happening, and holds people accountable. They’re a great communicator, organized, and take ownership of their work. They also need to be strong with authorizations and eligibility, able to troubleshoot issues quickly, prevent delays, and guide the team so we don’t get denials from missing or incorrect auth/eligibility.

Overall, they should always be looking for process improvements when something breaks down.

• Medical, Dental and Vision Benefits
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Remote:
Full‑time / Mon‑Fri

• Supervise reimbursement activities at the Support Center for multiple branch locations and payers as it relates to admissions, insurance verification, authorization, billing, collections, cash management and/or other operations related to the revenue cycle process.
• Supervise and train Support Center and branch personnel as it relates to revenue cycle activities.
• Assist in recruiting of new personnel.
• Monitor and supervise revenue cycle team of 10‑15 employees.
• Supervise adherence to departmental operating procedures to ensure efficient, compliant and profitable operations.
• Supervise staff to drive key metrics.
• Keep abreast of payer guidelines and changes to these guidelines. Notify all affected personnel of these changes. Assist in implementation of these changes.
• Analyze and trend key data to improve overall performance.
• Implement efficiencies within department including, but not limited to: new electronic claim transmission, electronic funds transfer, and electronic eligibility verification.
• Assist in recommending, establishing and implementing new reimbursement policies and procedures to drive improvement.
• Monitor revenue cycle processes to ensure timeliness and adherence to established policies.
• Audit all necessary reports, forms and schedules in a timely manner to ensure accuracy.
• Implement new billing codes and techniques to maximize timely reimbursement and monitor results.
• Supervise appeals associated with denials and process them in a timely manner.
• Oversee team meetings with branches.
• Provide timely performance evaluations for staff.
• Consult in due diligence for potential company acquisitions.
• Evaluate and recommend to the Director, new procedures or modifications to current procedures relating to Reimbursement specific functions.
• Maintain a high degree of confidentiality at all times due to access to sensitive information.
• Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department.
• Follow all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abide by all regulations, policies, procedures and standards.
• Perform other duties as assigned.

• Maintain positive internal and external customer service relationships.
• Maintain open lines of communication.
• Plan and organize work effectively and ensure its completion.
• Meet all productivity requirements.
• Demonstrate team behavior and promote a team‑oriented environment.
• Actively participate in continuous quality improvement.
• Represent the organization professionally at all times.

• High School Diploma or GED.
• Three to five years of previous supervisory experience preferred.
• Comprehensive knowledge of reimbursement guidelines (specifically Medicaid,…