Patient Services Coordinator - Front Desk

Overview

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology
. This full‑time position will support the Revenue Cycle/Medical Oncology Department at our 4461 Coit Road #100 clinic in Frisco, Texas. Typical work week is Monday through Friday, 8:15 a.m. – 4:45 p.m.

This position can be either Level 1, 2 or Sr based on relevant work experience.

Texas Oncology is the largest community oncology provider in the country, with approximately 530 providers in 280+ sites across Texas. Our mission is to deliver high‑quality, evidence‑based cancer care to help patients achieve “More breakthroughs. More victories.”

The Patient Services Coordinator professionally greets and welcomes patients and their friends/family, registers and schedules appointments efficiently, and answers, screens, and directs all incoming calls to appropriate personnel while supporting US Oncology’s Compliance Program and Shared Values.

• Greets patients and visitors to the clinic in a prompt, courteous, and professional manner; checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination; collects, proofs for completeness, and files patient forms; updates demographics and insurance information in the system; collects co‑pays and balances and provides receipt.
• Answers, screens, and responds to routine questions, routes them to appropriate personnel, or takes thorough messages; pages clinic personnel as appropriate; communicates messages accurately and timely per procedures.
• Checks patients out after examination; schedules returning appointments according to physician and/or office guidelines; provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments; notifies appropriate staff of cancellations and notes in patient chart.
• Provides general administrative support by filing charts and forms; maintains lobby area in a neat and orderly manner; maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Other duties as requested or assigned, such as typing memos and forms.

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• Must successfully complete required e‑learning courses within 90 days of starting the position.

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of practice personnel, daily routines, and scheduling is a plus.

• At least five (5) years front medical office receptionist experience with insurance forms and scheduling software required.

Regularly required to sit and use hands to finger, handle, or feel. Occasionally required to stand, walk, and reach with hands and arms. Must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Reasonable accommodations can be made for disabilities.

Frequent interaction with patients and staff. Work requires frequent interaction with patients and staff.