Care Specialist; Texas

Classification:
Non-Exempt (Full-time) Places of Work:
Remote (Preferred location: TX)

• This is a remote, non-exempt position.
• Care Specialists are assigned to a primary market and are expected to work within that market’s hours of operation (typically 8:00 AM – 6:00 PM local time).
• Candidates must be willing to work the time zone aligned with their assigned market, regardless of physical residence.
• While each Care Specialist is assigned a primary market, work priorities may shift based on business needs, and team members may support additional markets when required.
• Flexibility with schedule adjustments may be requested periodically to support engagement initiatives or priority campaigns.

The Care Specialist is primarily responsible for providing supportive care and assistance to a diverse patient population to identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system. This individual works closely with, Community Health Workers, Chaplains, and other members of the Clinical Operations team, and consistently demonstrates a high standard of ethical behavior, professionalism, sensitivity, and confidentiality.

• Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs
• Assist and support patients with barriers to care including, but not limited to, scheduling appointments, and locating and accessing community resources
• Work collaboratively with patients, network providers, referral coordinators, office and hospital staff; document all activities
• Communicate care coordination services available to patients and caregivers
• Screen for physical health and behavioral health needs to refer to appropriate healthcare professionals for effective and timely intervention
• Perform a variety of activities to provide meaningful data to providers, patients and their families
• Participate in a variety of educational programs to maintain current skill and competency levels
• Perform miscellaneous job-related duties as assigned

• Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience
• Minimum two (2) years of experience in a directly related position in the healthcare industry
• Proficiency with Microsoft Office applications and web-based technologies
• Strong outbound calling experience
• Ability to work independently in a productivity-based environment
• Tech-savvy: able to navigate multiple systems simultaneously
• Comfortable learning proprietary platforms
• Reliable high-speed internet meeting company specs
• Flexible schedule within assigned market hours
• Ability to pivot between priorities quickly

• Previous experience, knowledge and understanding of coordinating care for members
• Familiarity with federal and state laws and requirements related to healthcare and health information protection
• One or more of the following certifications:
  Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT)
• Excellent verbal, written and interpersonal communication skills
• Demonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes
• Excellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
• Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision
• Bilingual (strongly preferred)
• Experience in customer service environments (call center acceptable if adaptable)

Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to…